Note to tenants

Client Money Protection does not cover disputes over the return of deposits.

Apply for Reimbursement Through the Client Money Protection Scheme

Woman Looking In Purse

Client Money Protection (CMP) is compulsory for our members so if a Propertymark Protected agent has misappropriated your rent, deposit or other client money you can apply for reimbursement through the CMP scheme.

Propertymark is raising standards in the property industry, giving you the peace of mind that comes with Propertymark Protection. If your agent is Propertymark Protected and you believe that they have misappropriated your money, contact Propertymark to make a claim.

DETAILS OF THE SCHEME

We will reimburse individual tenants and landlords who are out of pocket up to £50,000. Please note that claims are limited to an annual aggregate £15m for the Propertymark Scheme or £35m for the Large Corporate Scheme (running from 1 January to 31 December). In the unlikely event that claims exceed this, we will not be able to pay out.

Unfortunately we will not indemnify you in respect of:

(a) any consequence whatsoever which is the direct or indirect result of any of the following, or anything connected with any of the following, whether or not such consequence has been contributed to by any other cause or event
(i) (A) war, invasion, act of a foreign enemy, hostilities or a warlike operation or operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power
(B) mutiny or military uprising, martial law
(ii) nationalisation, confiscation, requisition, seizure, damage or destruction by or by order of any government or any local or public authority, and
(iii) any action taken in controlling, preventing, suppressing or in any way relating to (i)(A) and/or (B) above.
(b) any loss or consequence whatsoever resulting directly or indirectly from or in connection with Terrorism, or any action in controlling, preventing, suppressing or in any way relating to Terrorism, regardless of any other contributory cause or event.

In any action, suit or other proceedings, where We allege that by reason of Our definition of Terrorism any claim is not covered by this policy by virtue of this exception, the burden of proof shall shift so that We will not be required to prove that the claim falls within this exception, but You will be required to prove that the claim does not fall within this exception.

How to make an application

To make an application please complete the CMP application form. Applications must be submitted within 12 months of our notification that a misappropriation has occurred. We will endeavour to complete applications as quickly as possible but it is not always within our control. Prompt responses from applicants, together with all supporting documentation will assist the process.

CMP leaflet

MORE INFO

Download our leaflet for more information on Client Money Protection (CMP).

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Note to tenants

Client Money Protection does not cover disputes over the return of deposits.