Propertymark has reported over a hundred fraudulent websites. The following are high-risk websites recently reported to ActionFraud.

camden-living.com
reported: June 2017

urbanic.byethost12.com
reported: May 2017

getnewhome.co.uk
reported: March 2017

nalote.co.uk
reported: January 2017

Rental Fraud

Rental fraud occurs when tenants are tricked into paying an upfront fee to rent a property which in reality does not exist, has already been rented out or has been rented to multiple victims at once. Tenants lose the upfront fee and are not able to rent the property they thought they had secured.

ActionFraud

ActionFraud is the UK’s national fraud and cyber crime reporting centre

How to avoid rental fraud

Use our Find an Expert search to find a UK letting agent, if they are Propertymark Protected you can be assured they're genuine. If the agent is not Propertymark Protected follow these steps to avoid rental fraud.

  • Do not send money to anyone advertising rental properties online until you are certain the advertiser is genuine.
  • If you need to secure UK accommodation from overseas, ask for help from your employer or the university you are going to attend. You could also get a friend, contact or relative to check the property exists and is available to rent.
  • Do not pay any money until you or your contact has visited the property with a letting agent or the landlord.
  • Ask for copies of tenancy agreement and Energy Performance Certificate (EPC).
  • Get the bank account details directly from the landlord or letting agent before transferring funds.
  • Do not be pressurised into transferring large sums of money.
  • Be sceptical if you’re asked to transfer any money via a service such as Western Union.

Report fraud to ActionFraud

Propertymark logo Misuse

Beware of rogue agents deliberately using logos or claiming to be Propertymark members in order to mislead you into thinking that they operate to the highest industry standards. Always use our Find an Expert search to determine whether or not an agent is Propertymark Protected.

We have addressed over a thousand misleading claims of membership, however not all instances of logo misuse are intended to deliberately mislead consumers. It is sometimes the case that:

  • An agent in membership may not have advised us of a change of address or company name.
  • They were once Propertymark members but due to an oversight forgot to remove our logo.
  • They may have obtained a Propertymark Qualification and believe that entitles them to use the logo.
  • They may be in the process of applying to join Propertymark.

In all instances, the agent may be misleading consumers and could potentially be in breach of the Consumer Protection from Unfair Trading Regulations (CPRs). We will request that they cease using the logos immediately and if they do not co-operate we will refer the matter to the agent's local Trading Standards Authority. This can result in criminal prosecutions and fines imposed by the courts.

If you believe an agent to be making false claims of membership please email logos@propertymark.co.uk or call us on 01926 417 791.

Propertymark has reported over a hundred fraudulent websites. The following are high-risk websites recently reported to ActionFraud.

camden-living.com
reported: June 2017

urbanic.byethost12.com
reported: May 2017

getnewhome.co.uk
reported: March 2017

nalote.co.uk
reported: January 2017