Property viewing


People who are currently in the process of finding a new home, moving, looking to view houses or hosting viewings, have understandable questions about whether to go ahead or suspend these during development of the Coronavirus (COVID-19) pandemic, and as the Government establishes the working parameters of advisable behaviour during the Delay phase of the UK’s response.

In a rapidly evolving situation, it is hard to establish factual answers to a range of scenarios and while there is an abundance of opinion on this, the current situation is totally unprecedented and there is an absence of equivalent experience to draw on.

If you are self-isolating, let the agent know immediately so that they make arrangements to postpone any face to face contact.

First things first, stay abreast of current Government and official advice, the guidance is changing all the time and Government are choosing every word carefully to prioritise safety but also facilitate the continuation of everyday life and eventual return to ‘normality’ where possible.

Obviously, if you have urgent concerns ring 111 or visit

Agents' checklist

Propertymark has created a checklist for estate and letting agents that are offer Propertymark Protection to their clients. The checklist is designed to support estate and letting agents, auctioneers and valuers, inventory providers and commercial agents, equipping their teams to manage now and plan for the coming months, while the country manages the COVID-19 pandemic.

The Propertymark checklist addresses concerns around branches and offices, dealing with clients, approaching valuations and viewings, inspections and maintenance and cleaning. The checklist also prompts agents to consider the impact of widespread illness on conveyancing businesses and other stakeholders in the sales progression process.

Walk around your house imagining that you are a prospective buyer, we are all keeping our hands to ourselves more than previously, but think about where someone might touch surfaces and clean them before and after the visit, consider also which doors can be propped open to minimise the need to touch door handles.

As always, communication is key

Communications is key, make sure that you stay in contact with your agent, keep them updated and follow the advice that they put forward. They will be able to explain their own procedures and how they are managing the safety of their staff and clients.

More agents are offering virtual and 360-degree viewings than ever before and these are absolutely fantastic in getting a sense of the spatial layout of a property, often agents will deliver these personally, giving you control over what you can see and where you want to ‘go’.

Property viewings are a completely unique scenario and as we progress through this for potentially many months, lots of people will still have moving requirements, Propertymark is currently in dialogue with Government officials pressing for urgent advice to the sector.

Useful links

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