Successful businesses put the needs and expectations of customers at the heart of everything they do.
- Communicating effectively
- Building relationships with customers
- Identifying and meeting customer needs
Our eLearning courses provide an easier, more convenient way to access training and learn new skills and can usually be completed within an hour. You will be sent a link to access the video session and be granted access to it for 12 months.
Some of our eLearning courses have a test element to help maximise your learning and any time spent studying will contribute towards your Continued Professional Development (CPD) requirement if you’re a member.
Get the most out of your viewings with tips across all aspects of the process to help you conduct them safely—whilst never missing a business opportunity.
This video goes through the five most important drivers of customer satisfaction and how effective employee communication helps deliver them.
This course is aligned with Financial Conduct Authority (FCA) guidelines to show financial sector employees how customers should be treated and what the best practice is in order to avoid mis-selling.