Customer Focus

This course shows employees how to can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

Successful businesses put the needs and expectations of customers at the heart of everything they do.

Related courses

Conducting Effective, Safe Viewings

Get the most out of your viewings with tips across all aspects of the process to help you conduct them safely—whilst never missing a business opportunity.

Soft Skills for Customer Service

This video goes through the five most important drivers of customer satisfaction and how effective employee communication helps deliver them.

Treating Customers Fairly

This course is aligned with Financial Conduct Authority (FCA) guidelines to show financial sector employees how customers should be treated and what the best practice is in order to avoid mis-selling.