Equality and Diversity
Get the best practive on preventing direct or indirect discrimination and how to deal with harassment and victimisation.
Our eLearning courses provide an easier, more convenient way to access training and learn new skills and can usually be completed within an hour. You will be sent a link to access the video session and be granted access to it for 12 months.
Some of our eLearning courses have a test element to help maximise your learning and any time spent studying will contribute towards your Continued Professional Development (CPD) requirement if you’re a member.
This course shows employees how to can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.
Selecting the right candidate for a role is good for business performance and keeps recruitment costs to a minimum.
This course uses real-life case studies and offers step-by-step guidance on how to manage consumer expectations and respond in a manner that will preserve (and even enhance) your company’s reputation.