Handling Difficult Conversations
Dealing with confrontation is a tough but common in a management role and it is important to be able to have difficult conversations. This course will give you the skills required to handle difficult conversations effectively through outlining common scenarios and the best practice for handling them.
Our eLearning courses provide an easier, more convenient way to access training and learn new skills and can usually be completed within an hour. You will be sent a link to access the video session and be granted access to it for 12 months.
Some of our eLearning courses have a test element to help maximise your learning and any time spent studying will contribute towards your Continued Professional Development (CPD) requirement if you’re a member.
Developed by industry professionals for industry professionals, this course will help lift you and your business from good to great.
This course uses real-life case studies and offers step-by-step guidance on how to manage consumer expectations and respond in a manner that will preserve (and even enhance) your company’s reputation.
This course provides a framework for managers to support employees and resolve performance issues swiftly, fairly and consistently.