Handling Difficult Conversations

This course equips managers to tackle toxic behaviours, address substandard performance and resolve conflicts within their teams.

Dealing with confrontation is a tough but common in a management role and it is important to be able to have difficult conversations. This course will give you the skills required to handle difficult conversations effectively through outlining common scenarios and the best practice for handling them. 

Related courses

Leadership and Management Standard

Developed by industry professionals for industry professionals, this course will help lift you and your business from good to great.

Complaints Handling and Reputation Management

This course uses real-life case studies and offers step-by-step guidance on how to manage consumer expectations and respond in a manner that will preserve (and even enhance) your company’s reputation.

INACTIVE: Performance management

This course provides a framework for managers to support employees and resolve performance issues swiftly, fairly and consistently.