Soft Skills for Customer Service
To drive customer satisfaction, employees must understand exactly what customers expect.
- The five key drivers of customer satisfaction
- Identifying the different styles of communication
- Communicating more effectively
- Face to face, telephone and written communications
Our eLearning courses provide an easier, more convenient way to access training and learn new skills and can usually be completed within an hour. You will be sent a link to access the video session and be granted access to it for 12 months.
Some of our eLearning courses have a test element to help maximise your learning and any time spent studying will contribute towards your Continued Professional Development (CPD) requirement if you’re a member.
Get the most out of your viewings with tips across all aspects of the process to help you conduct them safely—whilst never missing a business opportunity.
This course shows employees how to can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.
This course is aligned with Financial Conduct Authority (FCA) guidelines to show financial sector employees how customers should be treated and what the best practice is in order to avoid mis-selling.