Treating Customers Fairly

This course is aligned with Financial Conduct Authority (FCA) guidelines to show financial sector employees how customers should be treated and what the best practice is in order to avoid mis-selling.

You will learn how to put customers' best interests first by implementing six consumer outcomes to ensure customers are treated fairly.

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Customer Focus

This course shows employees how to can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

Complaints Handling and Reputation Management

This course uses real-life case studies and offers step-by-step guidance on how to manage consumer expectations and respond in a manner that will preserve (and even enhance) your company’s reputation.

Soft Skills for Customer Service

This video goes through the five most important drivers of customer satisfaction and how effective employee communication helps deliver them.