Treating Customers Fairly
You will learn how to put customers' best interests first by implementing six consumer outcomes to ensure customers are treated fairly.
Our eLearning courses provide an easier, more convenient way to access training and learn new skills and can usually be completed within an hour. You will be sent a link to access the video session and be granted access to it for 12 months.
Some of our eLearning courses have a test element to help maximise your learning and any time spent studying will contribute towards your Continued Professional Development (CPD) requirement if you’re a member.
This course shows employees how to can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.
This course uses real-life case studies and offers step-by-step guidance on how to manage consumer expectations and respond in a manner that will preserve (and even enhance) your company’s reputation.
This video goes through the five most important drivers of customer satisfaction and how effective employee communication helps deliver them.