Help me Fix: Remote video triage for maintenance issues

The way they maintenance is handled is changing. Sending a contractor out for every maintenance issue is a waste of time and money, and is bad for the environment. Property managers spend more time chasing after contractors and explaining call-out charges to angry landlord than doing the work that counts.

On top of all this, out-of-hours maintenance is a problem which most agents struggle to address effectively, often resorting to a telephone answering service and either unreliable local contractors, or a national company that can’t provide the same level of service.

Help me Fix is a video service that connects tenants to tradespeople over video to reduce call-out charges, save time for property managers and provide professional oversight for, and automate, out-of-hours maintenance.

Offer to members

Propertymark members get 20 per cent off subscription fees for the first 12 months.

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