Almost half (46%) of 1,922 agents inspected in the 15 months up to June 2019 by local council trading standards officers, were non-compliant with either the Consumer Rights Act and/or the legislation on the redress scheme membership.
The Tenant Fees Act, which applies to tenancies signed since 1 June 2019 sets out the Government’s approach to banning letting fees for tenants. The key measures of the Act include:
- Tenancy Deposits must not exceed the equivalent of five weeks' rent (unless the annual rent exceeds £50,000 in which case deposits are capped at six weeks’ rent).
- Holding Deposits will be capped at no more than one week’s rent.
- The amount that can be charged for a change to a tenancy will be capped at £50 unless the landlord demonstrates that greater costs were incurred.
- The Consumer Rights Act 2015 is amended to specify that the letting agent transparency requirements should apply to third-party websites.
Alongside rent and deposits, agents and landlords will only be permitted to charge tenants fees associated with:
- A change or early termination of a tenancy when requested by the tenant.
- Utilities, communication services and Council Tax.
- Payments arising from a default by the tenant where they have had to replace keys or a respective security device, or a charge for late rent payment (not exceeding 3% above the bank of England base rate).
A breach of the fees ban will be a civil offence with a financial penalty of up to £5,000.
Since 1 April 2019, agents must hold any client money in a separate client money account. Client funds must be protected through membership of a client money protection scheme.
Helping ARLA Propertymark members to comply
ARLA Propertymark members can access a range of resources including fact sheets which help to break down your obligations under legislation, including:
Fact sheets: Tenant Fees Act
The Tenant Fees Act came into force on 1 June 2019, to help our members comply with this complex piece of legislation we created a series of facts sheets covering various aspects of the ban.
Fact sheet: Consumer Rights Act 2015: Duty of letting agents to publicise fees
Part three, Chapter three of the Consumer Rights Act 2015 says that letting agents must publicise fees and display whether they are a member of a Client Money Protection scheme and which redress scheme they have joined.
Fact sheet: Client Money Protection for letting and managing agents
The Housing and Planning Act 2016 enables the Secretary of State to require that letting and property agents in England belong to a government-approved Client Money Protection scheme.