1:30 PM – 2:10 PM

Do you speak English?

40 mins
Clare Yates will explain the importance and value of using words and phrases that everyone understands, saving valuable time, minimising misunderstandings and delivering a great customer experience.

Speakers

Clare Yates
Clare Yates

CY Training Works

Clare is an award-winning training consultant, specialising in customer experience and sales. Her career in the property industry began over 30 years ago as a part-time weekend receptionist, before moving into new-build sales, holiday cottages, panel management and B2B sales.

Clare loves to help businesses to generate more revenue by improving customer care, sales progression and providing value-added related services. Her clients include some of the largest estate agents and law firms in the country, and she is a regular speaker at Propertymark conferences and events.