Michael Day will talk about how a positive approach in treating compliance as a business enabler rather than a barrier or restraint, can transform your performance and results. Michael will look specifically at AML compliance and requirements under Consumer Protection Regulations as well as referring to other areas that can impact positively or negatively on your business. He will pose and answer the question: “If you were going to jump out of an aeroplane and there were 22 stages to successfully packing your parachute, which one would you miss out? You are, of course, guaranteed to land whatever your answer, but the quality and success of that landing could certainly vary! Estate agents are catalysts for the home moving process and should look to maximise and not waste that opportunity.