1:30 PM – 2:00 PM

The Listening Gap - Why people aren’t hearing each other, even when they’re talking all day

30 mins
We spend all day talking… but under pressure, listening is often the first skill to disappear. In property, communication sits at the heart of everything, yet most misunderstandings don’t come from what’s said, but from what isn’t fully heard. In this engaging and practical session, Jo explores how the “listening gap” shows up in client conversations, team dynamics and leadership and why it has a direct impact on trust, performance and results. She introduces three levels of listening, the habits that build trust quickly, and a simple framework that improves conversations instantly. Attendees will leave with practical techniques to reduce friction, strengthen relationships, and improve communication without needing more time in the day.

Speakers

Jo Bourne.jpg
Jo Bourne

Director, Impact CTMD

Jo is a leadership consultant, trainer and coach, with over 30 years in the property industry. She specialises in developing confident, high-performing teams and empowering leaders to communicate with clarity and impact. She is known for delivering engaging, practical sessions that blend fun with real-world tools that can be applied immediately.

Jo works with businesses across the UK to strengthen leadership capability, improve team dynamics, and build resilience and motivation at every level. Her approach is down-to-earth, energising and focused on creating meaningful behaviour change, not just “nice training days”.

She is passionate about helping people lead with confidence, build stronger workplace relationships, and bring out the best in their teams.