10:40 AM – 11:20 AM

Lend me your ears

40 mins
Clare Yates will explain why poor listening habits prevent rapport and cause misunderstandings. Rediscover the lost art of listening and ask the right questions at the right time to get the right answer time after time.

Speakers

Clare Yates
Clare Yates

CY Training Works

Clare is an award-winning training consultant, specialising in customer experience and sales. Her career in the property industry began over 30 years ago as a part-time weekend receptionist, before moving into new-build sales, holiday cottages, panel management and B2B sales.

Clare loves to help businesses to generate more revenue by improving customer care, sales progression and providing value-added related services. Her clients include some of the largest estate agents and law firms in the country, and she is a regular speaker at Propertymark conferences and events.