Nicola Broomham discusses a market where demand shifts fast, consumer expectations are rising, and good people have more choice than ever, estate agencies can’t rely on “hire quickly and hope” recruitment. This session gives agency owners and leaders a practical, people-first framework for hiring better and keeping the talent they work hard to find. We’ll cover what’s changed in the candidate market, why traditional hiring methods fail (especially in the first 30 days), and how to build a simple, repeatable hiring process that reduces mis-hires and increases performance. The session also tackles retention as a system, introducing straightforward management habits, onboarding rhythms, and “stay interview” questions that help you spot issues early and keep your best people engaged. Attendees will leave with three actions they can implement immediately and clarity on hiring mistakes, creating stronger teams, and a culture good people want to stay in