Does your customer service ‘WOW’ your customers? Most agents give a great service, so how do you stand out? Paul Wearmouth will drop the bombshell that delivering a five-star service is no longer enough, it’s now about creating moments that excite, thrill, motivate and inspire. Paul shares the stories of some exceptional people who created ’WOW’ moments with their customers and how you can turn everyday situations into incredibly valuable experiences. Get the world talking about your business by taking your customer service to another level—the WOW level—which the competition simply cannot reach.