30 Jun 2022 etc.venues 155 Bishopsgate 8.30 – 16.30 National Conference
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This conference contributes 7 hours

Please don't forget to log your Continuing Professional Development (CPD) if you attended this conference. CPD ensures that you continue to be at the forefront of your profession. It also forms a significant part of how we demonstrate to our entire audience the professionalism and dedication of our members.

Photos from the day

Increasing consumer awareness of Propertymark Protected members

A new partnership with Move iQ, founded by property expert and TV personality Phil Spencer, will provide a platform to educate consumers on the risks of using an unqualified agent.

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The Propertymark Trust

Propertymark members' charity announced a new uniformed identity and strategic vision. Now known as The Propertymark Trust, the charity is in place to support those in need as well as other worthy charities through fund raising activity. Find out more at propertymark-trust.co.uk.

I thought it was absolutely fantastic, it is clear a great deal of thought went into the programme and it flowed very well and was a perfect mix of topic and style. Normally when I attend similar events I am clock watching. On this occasion the time flew. Every speaker was excellent and every topic interesting. Special shout out to Dr Andy Cope!

Richard Moseley Zoe Napier Group

The Propertymark Conference is the hub of all things related to our industry, and I really value the opportunity to hear topflight speakers and get the know-how. I also appreciate the exhibition, which allows us to explore all the industry's latest products and services to support and provide a competitive edge to our businesses.

Jan Hÿtch Arnolds Keys

An inspirational and interesting selection of speakers that make you want to action changes across all areas of your life instantly.

Jacqui Lord-Winnard J Lord & Co

Andy Cope was unbelievably good—so inspirational and gave plenty of things to think about. I have shared many of his insights with friends and colleagues since and it has been brilliant.

Maddie Miller Loney Miller

I was particularly interested in seeing the products in person that we keep getting phone calls about and it has resulted in me instructing a firm I wanted to learn more about. It was good to hear other peoples’ opinions on what has worked and where they see the future of interaction is with potential clients. And of course meeting Phil Spencer was a highlight of the event.

Leighton Snow Leighton Snow Estate Agents

I thoroughly enjoyed this year’s National Conference. Very imformative, brilliant speakers, I loved the way that the marketing masterclass speakers bounced off each other and that they had different opinions too.

Sharyn Keen Robinson Reade

The excellent and varied speakers are a brilliant way of keeping up to date. I do a bit of Social Media marketing but I came away with a much clearer idea of what I need to be doing. Andy Cope stole the show!

Graham South Martin and Wheatley


Andy Cope

Doctor of Happiness

Andy is a qualified teacher, wellbeing expert and ‘recovering academic’. His University thesis was 12 years in the making and the reward for grinding out his PhD is that he gets to call himself a ‘Doctor of Happiness’. The good doctor is lucky enough to work with some very large businesses including Astra Zeneca, Kelloggs, Johnson & Johnson, UEFA, Network Rail and NHS.

Described by his mother as not even the best writer in this family, Andy has somehow managed to become a best-selling author and is currently working on a writing project with Bear Grylls. His ‘Spy Dog’ children’s series was a worldwide hit and he now writes about wellbeing and happiness for children, teenagers and adults.

David Cox

Legal and Compliance Director, Rightmove

No bio provided

Nathan Emerson

CEO, Propertymark

Nathan has over 27 years’ experience in the UK property market in a high performance environment and is versatile across residential sales and lettings. Originating from a full multi-discipline agency background, he has a mind for system implementation and delivering front-end results.

Sarah Furness

CEO, Well Be It

After graduating from Cambridge University, Sarah followed her dream to become an RAF helicopter pilot and Squadron leader. She led on operational combat tours in Iraq and Afghanistan. During her experiences both at home and at war, she learnt that tough capable people don’t always feel as strong as they look. This prompted her to re-train and harness her experience and passion to help people use their impressive (but often mischievous) brains as a force for good.

Sarah's experiences as a combat operational commander, helicopter pilot, mother and mindfulness coach has led her to develop her own unique Healthy Automatic Behaviours In Threatening Scenarios (HABITS) formula—a way to train the mind to master pressure and accomplish zen like levels of self-belief and inner calm.

Nicky Heathcote

Non-Executive Chair, Propertymark

With an extensive corporate governance and strategy background, Nicky has a portfolio of Non-Executive Chair positions. She is Chair of Propertymark, Chair of the Conveyancing Association and Chair of the Property Code Compliance Board. 

Nicky has over 30 years’ experience in the public sector where she led several high profile strategic reviews and worked on cross government agendas including housing, transparency, anti-corruption, counter-fraud, asset sales, international development and safer gambling.

Liana Loporto-Browne

Immediate Past President, NAEA Propertymark

Liana has over 22 years’ experience working in both large corporate and boutique agencies and enjoys the thrill of sharing in client and buyer journeys. She started her career at the largest real estate company in her native Malta, before re-locating to the UK in what was supposed to be a sabbatical. Her experience in ‘the most vibrant property market in the world’ with one of the leading corporate agencies in London meant she never left.

Jerry Lyons

Founder, Estate Agent Content Club

Jerry is the founder of the Estate Agent Content Club which is ranked by Google Reviews as the UK's number one content creator for the agency industry. A former award-winning journalist, Jerry and his team have been creating blogs, guides, prospecting letters, and email nurture campaigns for agents since 2015.

Stephen McCarron

President, NAEA Propertymark

Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.

Daryl McIntosh

Policy Manager, Propertymark

Daryl is a board member for the Property Ombudsman Scotland and Safe Deposits Scotland. He represents Propertymark at Government consultations and meetings to help us shape legislation for the benefit of our members. This also allows us to prepare our members for new and forthcoming legislation changes. 

Anthony Meadowcroft

President, NAEA Commercial

Anthony has a clear and passionate approach to the market, advocating a more robust approach to legislation within the industry to improve standards and challenge general practice. Anthony is committed to offering the very best in client service and ensuring transparent practices are in place across the market to deliver this.

James Munro

Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)

James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.

National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and  a regular speaker at industry events.

Amanda O'Brien

Founder, Content for Estate Agents

Amanda is a content creator, writer and founder of contentforestateagents.co.uk a service born out of her genuine frustration at the lack of high-quality content available for independent estate and lettings agents. Driven by her passion for words, and with more than 15 years of experience, Amanda takes pride in providing premium content for her clients.

Steve Rawling

International Business Coach and Author

Steve has helped hundreds of estate agents and property companies tell better stories about the work they do. He is an international business coach and author, and has spent over 20 years as a TV journalist with the BBC.

Beth Rudolf

Conveyancing Association

Winner of the Modern Law Outstanding Achievement Award 2018, Beth regularly appears in print and on radio and television and chairs roundtable debates and panel discussion on all things conveyancing.

Beth is the Director of Delivery for the Conveyancing Association, a trade association representing the conveyancing community and whose members complete 30 per cent of all conveyancing transactions each year. As author of the Conveyancing Association White Paper, Beth’s research into other jurisdictions and review of the constraints in the English conveyancing process enabled her to work with other stakeholders, on behalf of the Association to develop solutions. Her mission now is to work with the industry and policy makers to deliver those solutions and create a positive home moving experience for all.

Phil Spencer

TV Personality, Move iQ

As co-presenter of C4’s Location Location Location, he’s one of the best-known faces on British television. Phil Spencer launched Move iQ in the firm belief that everyone should have access to impartial advice and to spread his experience and knowledge to those buying or renting; selling or owning property within regional markets across the UK.

Chris Watkin

Christopher guides, supports, mentors, consults, counsels many hundreds of UK letting and estate agents in their quest to grow their lettings and estate agencies businesses.

Francis West

CEO, Security Everywhere

Originally from South Africa, Francis has spent nearly 30 years in the UK delivering IT and cyber security solutions to businesses. He launched Westtek Solutions with the aim of redefining IT Support to small and medium-sized enterprises (SMEs).

Through hard work and innovation, he has formed strategic partnerships to provide comprehensive support and cutting-edge cyber security solutions through Security Everywhere, a cyber security focussed business aimed at educating and protecting over one million people from cyberattacks by 2023. Francis is a mentor for CompTIA, helping train the technology gurus of the future and believes that it is the increase in cyberawareness that is at the heart of the solution to the threats we all face.

Platinum Sponsors
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Gallagher are Propertymark's official insurance broking partner, offering up to 20 per cent off professional indemnity insurance for Propertymark members. The insurance scheme is underwritten by Hiscox, and has enhanced coverage provided for theft by employees, an element which is sometimes excluded from professional indemnity insurance. We may be able to reduce your insurance costs by combining your professional indemnity with a combination of the add-on products. Contact our dedicated team to find out more.


Fixflo is the market-leading and market-standard repair reporting and maintenance management software for managed residential, block and commercial properties. Used in more than 400,000 homes across the UK, and more around the world, Fixflo enables end-to-end repair reporting and maintenance management capabilities for property managers and lettings agents to quickly and efficiently deal with repairs to provide exceptional customer service to tenants and landlords.

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Reach UK

REACH UK is a unique strategic, technology scale-up program that drives the growth of emerging tech companies by scaling them within property sector. Launched in 2020 by Second Century Ventures, the strategic investment arm of the National Association of REALTORS® (NAR), REACH UK is one of four regions which make up the REACH Global Network. We hand select high-potential, established technology companies each year to participate in a nine-month program and scale them into the built environment. The program helps members navigate new market conditions with unique access to the best-in-class technology.