21 Mar 2024 Exeter Racecourse 9.30 – 16.30 Regional Conference

FREE for members

* In response to demand we doubled the size of our conference programme and continue to offer members a free place at an annual National or Regional Conference (exluding #PMOne). Members can also attend a second conference in the same year for the non-member rate of £100 +VAT.

Ticket prices

Members: FREE *
Non-members: £100 (+VAT)

Headline sponsor
Rightmove logo no tagline

Every year, over 80% of all time spent on property portals in the UK is spent on Rightmove. We want to put the power of our audience and tools behind agents. That way, you can get on with what you do best – making moves happen. We’re also passionate about supporting the industry and making your life easier. That's why we’ve created comprehensive and accredited training for estate and lettings agents. In 2022, we supported over 30,000 agents by delivering over 15,198 hours of CDP. 



Christian Balshen

Head of Lettings Proposition, Rightmove

Christian has worked in the industry since 2010 when he founded tenant referencing company Van Mildert. The business grew to working for about 1,000 or so letting agents, carrying out over 200k references a year. Rightmove acquired the business, now known as Rightmove Landlord and Tenant Services (RLTS) in 2019. Since then, Christian has worked for Rightmove as Head of Lettings Proposition and continues to be on the board of RLTS.


Rightmove data and insights in your local area Thursday @ 9:30 AM

Stuart Collar-Brown

Advisory Panel Member, NAVA Propertymark

Stuart began his career as an estate agent in Bath in 2003 and made the switch to land and property auctions in 2008. Due to his experience within different auction houses throughout his career, he has developed a deep understanding of the auction market and understands the strengths and weaknesses of each discipline whether it be ballroom auctions, traditional or conditional online auctions.

Having worked for and with some of the best auctioneers in the UK, he launched his own traditional online auction house My Auction in 2019. My Auction aims to create a fairer market place for buyers and sellers with the ultimate goal of changing the general perception of auctions within the UK property market.


Presidents’ update Thursday @ 11:50 AM

Gary Elliott

Assessment Manager, Propertymark Qualifications

Gary plays a key role in bringing new qualifications and assessments to the property industry. He brings a wealth of assessment and qualification experience having worked in education and awarding sectors for over 20 years. Having gone full circle Gary started his career as an apprentice in the Army and now supports the design and development of the End-Point Assessment (EPA) for a range of apprenticeship standards.

His work also involves research for new qualifications, ways to improve our candidate experience, and the quality assurance processes for our existing qualifications. Keen to share some of the recent developments with you at this event, Gary is also looking forward to hearing your feedback which can help to shape future qualifications for the property industry.


Propertymark Qualifications Thursday @ 1:30 PM

Nathan Emerson

CEO, Propertymark

Nathan has over 27 years’ experience in the UK property market in a high performance environment and is versatile across residential sales and lettings. Originating from a full multi-discipline agency background, he has a mind for system implementation and delivering front-end results.


Propertymark CEO update Thursday @ 2:30 PM

Alex Jeffery

Partner, Bright Solicitors

Alex heads up the Disputes and Litigation team at Bright Solicitors. He has experience in a wide range of litigation matters and predominately advises clients on contentious property matters such as commercial and residential landlords and tenants in connection with possession claims, dilapidations, and forfeiture. Alex also advises on matters arising from disputed rights of way, boundary issues together with general commercial property matters.


Lettings: what to expect in 2024 Thursday @ 1:45 PM

Jason Lee

Head of Commercial, Propertymark

Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.

Toby Leek

President, NAEA Propertymark

Toby’s career began over twenty years ago, where his passion for property and commitment to excellence ignited a career spanning across London and Surrey. Toby has consistently demonstrated an innate understanding of market trends, client needs, marketing and negotiation strategies, earning him a reputation as a trusted advisor and creating a loyal client base. He is soon to embark on his Presidential year with a passion in raising standards and supporting members throughout the industry.


Presidents’ update Thursday @ 11:50 AM

Amy Sillitoe

Adjudicator, The Property Ombudsman

Amy has worked in dispute resolution for 12 years, seven of which have been as an adjudicator for Ombudsman Schemes.

Her role at The Property Ombudsman is to analyse evidence to get to the heart of unresolved disputes between agents and their consumers, conducting a thorough and objective analysis of a complaint leading to a proposed decision.

She will be delivering The Property Ombudsman’s Annual Review, which focuses on the enquiries that they received from agents and consumers throughout 2023, as this provides useful insight on what issues they are experiencing that later become complaints.


Reflecting on 2023 Thursday @ 3:10 PM

Tim Thomas

Policy and Campaigns Officer, Propertymark

Tim is leading on Welsh policy for the Private Rented Sector. Prior to joining the Propertymark team, Tim amassed over fifteen years’ experience working in policy and research roles including roles with several Welsh local authorities, third sector organisations and more recently was the Campaigns and Public Affairs Officer at the National Residential Landlords Association.


Propertymark’s legislative update Thursday @ 3:50 PM

Gregory Tsuman

Past President, ARLA Propertymark

Greg’s lettings experience stretches back to 2002 and includes multiple industry awards including the Sunday Times Gold, The Negotiator and 'best' in the Estate Agent Guide UK. With his in-depth practical understanding of the complex lettings landscape, Greg is widely recognised as a leading figure in the industry.


Presidents’ update Thursday @ 11:50 AM

James Warren

Managing Director, Off Mains Solutions

James has been in the drainage industry for 26 years. He began his career in the assessment of underground service insurance claims as a technical claim handler for Norwich Union where he gained experience in all drainage systems; how they work, how they’re installed, reasons for failure, repair scope of works and associated pricing.

He then worked for three national drainage companies before entering business ownership in 2008 specialising in off mains (private) drainage. James is the founder and MD of Off Mains Solutions, a UK wide provide of everything off mains, from whole system installations, pre-purchase surveys and percolation tests to expert witness, peer reviews and external training.


Off Mains Drainage 101 Thursday @ 11:20 AM

Guy Welfare

Investigator, National Trading Standards

No bio provided


National Trading Standards Thursday @ 10:05 AM

Featured session
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Lettings: What to expect in 2024

Alex Jeffery | Bright Solicitors

Alex will discuss potential challenges and opportunities facing landlords in 2024 and he'll include a brief update on the legislative and tax changes which landlords need to be aware of over the coming year.

Look back at past events

View programme


Clare Yates—what a great speaker, very engaging and made it light-hearted while gaining valuable tips.

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Penny Preston Lewis Haughton Wills

I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!

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Dan Alsop CGT Lettings

All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.

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Phillip Bishop Perry Bishop

Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.  

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Andy Goundry

It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.

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Becky Dutton

The talks were not too long and there were good amount of breaks throughout the day. All were very interesting and engaging, especially The Trading Standards and TPO talks. It was interesting to understand what they are doing so we can improve our standards.

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Emma Sanderson

Exeter Racecourse


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