South West Regional Conference
Our conferences are an ideal place to network with like-minded professionals, stay up to date with current legislation, learn business skills and discover the latest thinking on industry best practices. Propertymark members can also record their attendance as Continuing Professional Development (CPD).
Overview
Make it free for 23
We have doubled the size of our conference programme for 2023 in response to demand and, for the first time ever, members will also receive a £100 conference credit as we commit to our make it free campaign. This means that members can attend a National or Regional Conference for completely free in 2023.
Ticket prices
Members: FREE *
Non-members: £100 (+VAT)
Featured session
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Concentrate on squeezing the very last drop of juice from your marketing and socials
Elle Wood
In this changing market, ensuring you're maximising every opportunity within your business has never been so important. Elle Wood gives you proven ways to make your marketing work that you can put into play.
Speakers
Alex Jeffery
Partner, Bright Solicitors
Alex heads up the Disputes and Litigation team at Bright Solicitors. He has experience in a wide range of litigation matters and predominately advises clients on contentious property matters such as commercial and residential landlords and tenants in connection with possession claims, dilapidations, and forfeiture. Alex also advises on matters arising from disputed rights of way, boundary issues together with general commercial property matters.
Sessions
Lettings: what to expect in 2023 Wednesday @ 2:45 PM
Stephen McCarron
President, NAEA Propertymark
Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.
Sessions
Presidents’ update Wednesday @ 1:55 PM
James Munro
Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.
National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and a regular speaker at industry events.
Sessions
How improving compliance can make you stand out from your competitors Wednesday @ 9:40 AM
Elaine Penhaul
Founder, Lemon and Lime Interiors
Elaine is passionate about property staging as a powerful marketing tool and keen to debunk the myth of staging being a ‘nice to have’ service aligned with interior design. Her multi award-winning UK property staging business is utilised by agents such as Knight Frank, Savills and Fine and Country. Whilst her book Sell High, Sell Fast was published in October 2020 and immediately became an Amazon no.1 best-seller.
Both her business and Elaine personally have won many awards including the National Business Women’s Award for a micro business in 2021. She is regularly quoted as a thought leader in publications such as Estate Agent Today and The Times and contributes to many property podcasts. Elaine has also recently launched the first app to evidence return on investment for staging to a worldwide market.
Sessions
Sell high, sell fast Wednesday @ 1:15 PM
Stuart Stone
PRS Stakeholder Manager, VOA Rent Officers
I have been involved in property in some form or another since leaving school. Graduating with a degree in Estate Management I spent some time working in commercial property management and residential lettings for a local estate agent and surveyors, before moving into NHS Estates.
Since becoming a rent officer in the early 1990s I’ve built up over 30 years’ experience in the Civil Service in a variety of roles, from operational delivery, policy & technical advice, as a team manager, and currently working with stakeholders in the private rented sector.
Sessions
Understanding PRS Statistics Wednesday @ 11:20 AM
Tim Thomas
Policy and Campaigns Officer, Propertymark
Tim is leading on Welsh policy for the Private Rented Sector. Prior to joining the Propertymark team, Tim amassed over fifteen years’ experience working in policy and research roles including roles with several Welsh local authorities, third sector organisations and more recently was the Campaigns and Public Affairs Officer at the National Residential Landlords Association.
Sessions
Propertymark industry update Wednesday @ 3:25 PM
David Votta
Immediate Past President, ARLA Propertymark
David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.
David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helped drive forward through his time as ARLA Propertymark President. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.
Sessions
Presidents’ update Wednesday @ 1:55 PM
Elle Wood
Managing Director, Social Media Management Ltd
Elle is known for being part of the team that took Orchards Estates from start-up to EA Masters winner (first and second place) in just three years. Since then, she has developed her training skills with further training in NLP, TimeLine Therapy, and Hypnotherapy. This ensures that whether she's training teams on processes or social media, their well-being is at the forefront.
Sessions
Concentrate on squeezing the very last drop of juice from your marketing and socials Wednesday @ 10:40 AM
Look back at 2022

Do your listings win you business? Business Growth Specialist Neil Whitfield explained how property listings can do so much more than just generating buyer and tenant enquiries at the North West Conference.

Legal specialist Robert Bolwell was at a number of events to provide his lettings legal update.

Find, win and convert more instructions. Homesearch were at the South East Conference to help agents grow their businesses using their award-winning prospecting platform and data.

Timothy Douglas provided an update of all the key areas agents needed to be aware of in Propertymark's industry update at the Midlands conference 2022.

James Munro toured the UK telling stories of agents who got it wrong and found themselves on Trading Standards' most wanted list so others could avoid making the same mistakes.

Events Team Leader Maria Routledge was ever-present and will be on hand again in 2023 to answer any questions members may have.

PayProp showcased their automated payment provider software for the property management industry at the Scottish National Conference.

Eat, Sleep, Let, Repeat. Ellie Murphy and Daniel Hyre represented Goodlord at the South East Conference, exhibiting their award-winning lettings platform that works alongside agents' CRMs.

At the Welsh National Conference, James Hooker Head of Private Sector Housing Policy for the Welsh Government, provided further insight into their recent activities.

Our Head of Research Phillip Nelson (left) and Head of Qualifications Michael Smith were on hand to talk to delegates in Northern Ireland.

Star of Channel 5’s ‘Nightmare Tenants, Slum Landlords’, Paul Shamplina talked about his experiences of where letting agents have got it wrong to help others avoid making the same mistakes.

Lorna Kerr has been working with Scotland’s leading estate agents and legal professionals for over 17 years and previously lead on the rollout of the OnTheMarket property portal in Scotland. She assisted agents with what processes to implement to best avoid seeing HMRC at the door.

Sally Reid (MARLA) of Accomodation Unlimited was the winner Gallagher's Champagne give away at the South West Conference.

Propertymark's events team offered a special thank you to Maxine Fothergill and Liana Loporto-Browne who were attending their final conference in Portsmouth as the Presidents of ARLA Propertymark and NAEA Propertymark.


At the Scottish National Conference, Clare Yates discussed simple ways to keep customers calm and respond positively to any complaints.
Propertymark update
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Rent Guarantor
We are a company that acts as a rent guarantor for tenants instead of the tenant asking a family member or other individual to take on any potential heavy financial burden. There are no such awkward conversations or pushbacks with us. We are working with an increasing number of estate agents across the UK who recognise how useful our solutions are in facilitating the completion of the rental process.
Clare Yates—what a great speaker, very engaging and made it light-hearted while gaining valuable tips.

I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!

All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.

Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.

It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.

The talks were not too long and there were good amount of breaks throughout the day. All were very interesting and engaging, especially The Trading Standards and TPO talks. It was interesting to understand what they are doing so we can improve our standards.

* Members can attend one conference for free in 2023 (Propertymark One not included). If a member wishes to attend another conference in the same year, the price will be £100 +VAT. Simply register for the conference as normal and our events team will be in touch to take payment.