14 Sep 2023 Grand Hotel Gosforth Park 9.15 – 16.15 Regional Conference

Make it free for 23

We have doubled the size of our conference programme for 2023 in response to demand and, for the first time ever, members will also receive a £100 conference credit as we commit to our make it free campaign. This means that members can attend a National or Regional Conference for completely free in 2023.

Headline sponsor Rightmove logo
Ticket prices

Members: FREE *
Non-members: £100 (+VAT)

Featured session
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Building the best team


Your people are the lifeblood of the business, and they must be the best. Finely tune your hiring strategy by implementing key behavioural questions into your interviews to help you uncover a candidate’s potential in the areas of adaptability, culture, collaboration, leadership, growth potential and prioritisation.


Grand Hotel Gosforth Park
High Gosforth Park

View location on Google maps  →


Gayle Audley

Grand Slam Business Performance

Gayle is an award-winning trainer and qualified teaching professional with an enviable reputation having worked with and for a number of the top UK agents. As a former top British tennis player and elite performance coach, Gayle knows what it means to be the best and now brings her sporting pedigree into the business arena.

With a delivery that is bold, punchy and outcome focused Gayle will focus on the 'five P’s' by challenging you and making you accountable for providing creative solutions to encourage results through your people, your processes and your proposition and she will help you to build a plan to maximize your profits.


Advanced Personal Communication Thursday @ 10:40 AM

Christian Balshen

Head of Lettings Proposition , Rightmove

Christian has worked in the industry since 2010 when he founded tenant referencing company Van Mildert. The business grew to working for about 1,000 or so letting agents, carrying out over 200k references a year. Rightmove acquired the business, now known as Rightmove Landlord and Tenant Services (RLTS) in 2019. Since then, Christian has worked for Rightmove as Head of Lettings Proposition and continues to be on the board of RLTS.


Rightmove data and insights in your local area Thursday @ 1:15 PM

Matthew Eades

Compliance Auditor, Propertymark

I was delighted when Propertymark invited me to join as an auditor in the compliance team. I began my professional life as a conveyancer, so it was familiar territory after working in the legal sector and in regulatory compliance. I’ve enjoyed the transition from advising clients to advising members; it has been great to meet some of you in person and I look forward to meeting many more in the near future.

Outside work I like to spend time with my two daughters, enjoy firing up the pizza oven for some mean sourdough creations... and I confess to a mild obsession with guitars!


Propertymark Compliance Update Thursday @ 2:10 PM

Michael Holden

President, NAEA Propertymark

Vice President of NAEA propertymark, FNAEA (Comm), FARLA and Managing Director of Michael Holden Chartered Surveyors and Property Consultants.


Presidents’ update Thursday @ 11:20 AM

Alex Jeffery

Partner, Bright Solicitors

Alex heads up the Disputes and Litigation team at Bright Solicitors. He has experience in a wide range of litigation matters and predominately advises clients on contentious property matters such as commercial and residential landlords and tenants in connection with possession claims, dilapidations, and forfeiture. Alex also advises on matters arising from disputed rights of way, boundary issues together with general commercial property matters.


Lettings: What to Expect in 2023 Thursday @ 3:40 PM

Jason Lee

Commercial Manager, Propertymark

Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.

James Munro

Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)

James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.

National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and  a regular speaker at industry events.


How improving compliance can make you stand out from your competitors Thursday @ 9:40 AM

Amy Sillitoe

Adjudicator, The Property Ombudsman

No bio provided


The Property Ombudsman’s 2023 Reflections and challenges Thursday @ 1:30 PM

Gregory Tsuman

President, ARLA Propertymark

Greg’s lettings experience stretches back to 2002 and includes multiple industry awards including the Sunday Times Gold, The Negotiator and 'best' in the Estate Agent Guide UK.


Presidents’ update Thursday @ 11:20 AM

George Wade

Director of Strategic Relationships, Bidpath

George has over 20 years experience working in the auction industry and has been at the forefront of the auction technology sector for the last 15 years working with auctioneers globally. 

Neil Whitfield

Business Growth Specialist

Following a successful and award winning ten year career in marketing, Neil had an abrupt career change when he launched a cold-start letting agency in 2007. He grew this agency for ten years before selling the business in 2017 and now spends his time helping other agents to grow. He provides one to one and group coaching for letting and estate agents who want to win more instructions, let more properties and earn higher fees.

March 2021 saw Neil publish his first book The Ultimate Property Listing in which Neil focuses on helping agents optimise their listings to get more clicks, enquiries and viewings.


How to become the go-to agent in you local area Thursday @ 3:00 PM

Propertymark update

Look back at previous conferences

Headline sponsor
Rightmove logo no tagline



Rightmove is the biggest property marketplace in the UK, with the largest selection of properties. Every year, over 80% of all time spent on property portals in the UK is spent on Rightmove. We want to put the power of our audience and tools behind agents. That way, you can get on with what you do best – making moves happen. We’re also passionate about supporting the industry and making your life easier. That's why we’ve created comprehensive and accredited training for estate and lettings agents. In 2022, we supported over 30,000 agents by delivering over 15,198 hours of CDP. 



With almost two decades of experience, PayProp is the provider of choice for letting agents who are serious about keeping their landlord's money safe and secure. PayProp’s automated payment platform saves hours or even days every month for thousands of property professionals by enabling them to reconcile their entire client account in just a few clicks—giving them time to grow an average of 21% every year!

​ ​ PayProp Logo
Gallagher logo



Gallagher are Propertymark's official insurance broking partner, offering up to 20 per cent off professional indemnity insurance for Propertymark members. The insurance scheme is underwritten by Hiscox, and has enhanced coverage provided for theft by employees, an element which is sometimes excluded from professional indemnity insurance. We may be able to reduce your insurance costs by combining your professional indemnity with a combination of the add-on products. Contact our dedicated team to find out more.

I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!

Dan Alsop CGT Lettings

All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.

Phillip Bishop Perry Bishop

Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.  

Andy Goundry

It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.

Becky Dutton

The talks were not too long and there were good amount of breaks throughout the day. All were very interesting and engaging, especially The Trading Standards and TPO talks. It was interesting to understand what they are doing so we can improve our standards.

Emma Sanderson

* Members can attend one conference for free in 2023 (Propertymark One not included). If a member wishes to attend another conference in the same year, the price will be £100 +VAT. Simply register for the conference as normal and our events team will be in touch to take payment.