Training courses

As market leaders in the property industry, we pride ourselves on having a training satisfaction level of 97% and all our courses are delivered by industry experts.

We offer training at foundation, intermediate and advanced levels, catering for everyone at different stages of experience and covering all areas of property related subjects. Members, don’t forget attending a training course counts towards your annual Continuing Professional Development (CPD) requirement.

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Displaying 86 results
Foundation
Legionella awareness

This course will help you understand the severity of the disease and outline your legal responsibilities as an inventory clerk or property agent. It w...

Foundation
Lone worker safety

If your work requires you to visit domestic housing, void properties or business units alone, this course provides an outline of health and safety man...

Foundation
90 Days Planning

IAN MCWALTER: This course will help you create and execute highly powerful business activity that will drive you towards your major goals 90 days at a...

Advanced
Block Management — Advanced

NEIL MALONEY: Our advanced course is best suited to those who have an understanding or some day to day experience of block management and who are look...

Foundation
Effective Selling Skills for Estate Agents

RICHARD PULLFORD: This interactive course willl help you as an estate agent to develop your skills to become more effective sales person.

Foundation
How to be a Social Media Success

LINDSEY ARCHIBALD: Learn how to be a social media success in just ten minutes a day. Build your business online and create a pipeline of leads without...

Foundation
Introduction to Inventory Management Part B

KIM WAKELIN: Building on part one, this course offers practical tutorials to guide you through the specifics of what should be included in an initial ...

Foundation
Level 3 qualification revision videos — Lettings

DEAN AYLING OR TIM WAKELIN?: Study for the Propertymark Qualifications Level 3 Award in Residential Letting and Property Management at your own pace w...

Foundation
Level 3 qualification revision videos — Sales

DEAN AYLING or MARTYN BAUM? Study for the Propertymark Qualifications Level 3 Award in the Sale of Residential Property at your own pace with our vide...

Advanced
Level 4 qualification support course units 5 and 6

GAYLE AUDLEY: Support your study for the sales or lettings Level 4 qualification by completing our revision course. It covers exam criteria for the un...

Foundation
Customer Focus

This course shows employees how to can contribute to a customer service culture through effective communication and taking responsibility for meeting ...

Foundation
Objective Setting

This course equips managers to better set team objectives in line with an organisation’s strategy whilst also incorporating individual targets and mot...

Foundation
Performance Capability

This course provides a framework for managers to support employees and resolve performance issues swiftly, fairly and consistently.

Foundation
Performance Management

This course provides a framework for managers to support employees and resolve performance issues swiftly, fairly and consistently.

Foundation
Preventing a Data Breach

This is an informative, motivating and immersive course set inside the virtual organisation Antilion Tech, where you will be challenged to uncover the...

Foundation
Protecting Data and GDPR

This course focuses on the General Data Protection Regulations (GDPR) with an emphasis on accountability and ownership when it comes to processing and...

Foundation
Records Management

Managing information properly is vitally important for an organisation of any size and keeping solid records can be one of the most important assets o...

Foundation
Sickness Absence

Every year 190 million working days are lost due to sickness absence in the UK, this course provides a framework to resolve absence issues quickly, fa...

Foundation
Soft Skills for Customer Service

This video goes through the five most important drivers of customer satisfaction and how effective employee communication helps deliver them.

Foundation
Treating Customers Fairly

This course is aligned with Financial Conduct Authority (FCA) guidelines to show financial sector employees how customers should be treated and what t...

Foundation
Making Appraisals Count

Help inspire employees to reach their potential while focusing on what makes the biggest impact on an agency business.

Foundation
Market Appraisal and Valuation of Residential Property

AIDAN REED: Estate agents are expected to interpret the local market, determining value to the process when it is not necessarily a scientific process...

Foundation
Mastering Communications to Increase Profit

NICK LOOBY: From the power of storying telling to productive conversations, this course will provide you with effective interaction methods to gain a ...

Foundation
Maximising the Value of your Lettings Business

NATHAN EMERSON: This course will cover how to grow your business, acquisitions and mergers and how to obtain the best deals from your supply chain.

Foundation
Introduction to Commercial Property Management

KEVIN ASPIN: Develop the knowledge you'll need to manage commercial property with our introductory course.

Foundation
Introduction to Planning and Development

KEVIN ASPIN: It's important to understand the value of land and the process of development to better advise clients.

Foundation
Land and New Homes

TERRY HOLMES: If you're looking to expand your business into the new homes sector this course will help your business succeed in a competitive marketp...

Foundation
Leasehold: How to read leases

RYAN HEAVAN: Navigate your way around leases to quickly find the answers to day-to-day questions which typically arise.

Foundation
Letting and Property Management for Senior Agents

RICHARD PULFORD: This course covers a multitude of topics which all offer practical solutions to important agency issues that have assumed an even gre...

Foundation
Lettings Refresher

PENNY SCHOFIELD: This course provides an overview of residential letting essentials to help you feel more confident in your day-to-day role.

Advanced
Lettings Refresher - Advanced

PENNY SCHOFIELD: Refresh your knowledge on the more complex areas of residential lettings that don't always form part of your day-to-day work.

Foundation
Level 3 qualification support course — Sales

MARTYN BAUM: Get expert help whilst studying for the Propertymark Qualifications Level 3 Award in Sale of Residential Property.

Foundation
Level 6 qualification support course - Lettings

JACQUELINE OMONIYI: Perfect for anyone in Scotland studying for the Propertymark Qualifications' Level 6 Award in Residential Letting and Property Man...

Foundation
Important Law for Residential Estate Agents

SIMON STONE: The consequences of non-compliance can have severe implications, damaging a business and its reputation so it's vital to keep up to date ...

Foundation
Information Security

Complying with security policies can be difficult when it's hard to determine what comprises a security risk. Work towards keeping your confidential b...

Foundation
Interviewing Skills

Selecting the right candidate for a role is good for business performance and keeps recruitment costs to a minimum.

Foundation
Level 3 qualification support course — Lettings

TIM WAKELIN: Get expert help whilst studying for the Propertymark Qualifications Level 3 Award in Residential Letting and Property Management.

Foundation
Negotiating For Profit In a Tough Market

DAVID CLAYTON: This course will help you sharpen your negotiation skills with practical tips and advice to help increase the bottom line.

Advanced
Complexities of HMO Management, Licensing and HHSRS

RYAN HEAVAN: This course looks at what is involved in running an House in Multiple Occupation (HMO) from licensing to safety obligations.

Foundation
Leadership and Management Standard

GAYLE AUDLEY: Developed by industry professionals for industry professionals, this course will help lift you and your business from good to great.

Foundation
Practical Aspects of Commercial Sales and Lettings

MICHAEL HUGHES: Improve your understanding of the commercial property market with this introductory course. 

Foundation
Preparing for Management Lettings

RACHEL HANNIQUET-BROOKING: Develop the skills needed to make meetings productive and perfect the five steps of efficient delegation.

Foundation
Preparing Your Business For Sale

ADAM WALKER: Some businesses sell for more than ten times profit whilst others sell for less than one times profit. This course will show you how to i...

Foundation
Private Residential Tenancy (PRT) review

JACQUELINE OMONIYI: This course looks at what we've learnt through the development of the agreement and the effect of decisions made by the First Tier...

Foundation
Property Photography

JOHN DURRANT: Studies show that you are more likely to get faster sales with better images because they can increase the property's perceived value in...

Foundation
Sales progression: A Practical Toolkit

DAVID CLAYTON: Minimise fall through rates and learn how to spend your time progressing a sale more efficiently by implementing best practice sales pr...

Foundation
Secrets In Getting to Exchange: Sanity not Vanity

TONY PICCIRILLO: With almost 40 per cent of agreed deals not getting to completion, the exchange of contracts is the most important event in the proce...

Foundation
Starting Your Own Lettings Agency

CAROLINE COPE: Learn about the options available to you when setting up your lettings business, the structure and framework of the office and the need...

Foundation
The Identification of Non-Traditional Construction and its Defects

ANDREW ROWLAND: This course is designed to help identify and explain the differences in construction between non-traditional properties and their impa...

Foundation
Understanding HMOS and the Current Licensing system

AIDAN REED: With a focus on Houses in Multiple Occupation (HMO), learn how to navigate the potential £30,000 penalties you could be liable for.

Foundation
Building Construction and Defects Identification

ANDREW ROWLAND: Cover the differences between property styles, ages and basic building construction relating to foundations, floors, walls, roofs and ...

Foundation
Finance for Non-Finance Managers

MARTIN MELLOR: Tackle the jargon and complexity that often makes finance difficult without an accounting background.

Foundation
Fundamentals of Property Management

RACHEL HB: Learn how to become more proficient in your day-to-day role and get to grips with common issues such as gaining access to a property and ch...

Foundation
General Data Protection Regulations (GDPR)

STEWART THOMPSON: This foundation course will ensure you understand what is required of you in your daily role in light of GDPR.

Advanced
General Data Protection Regulations (GDPR) - Advanced

STEWART THOMPSON: This advanced course takes an in depth look at everything you are required to know to ensure your business complies with GDPR legisl...

Foundation
Handling Difficult Conversations

This course equips managers to tackle toxic behaviours, address substandard performance and resolve conflicts within their teams.

Foundation
How to Value Commercial and Business Property

MICHAEL HUGHES: This course will introduce you to the various intricacies involved in valuing commercial property and the common challenges you'll fac...

Foundation
Keep the hackers at bay

FRANCIS WEST: Find out five simple ways to keep hackers at bay both at work and whilst working from home without being a tech genius.

Advanced
Video in Agency - Advanced

CHRIS ENGLAND: The advanced sessions look at how you are using video content in your agency and offer suggested improvements on how you can maximise y...

Foundation
Video in Agency - Foundation

CHRIS ENGLAND: Video has never been more prevalent in marketing, agents are seeing great results from adopting basic video content into their business...

Foundation
Disputes and Damages the TDS way

SANDY BASTIN: Understanding tenancy deposit legislation is crucial to the successful running of a letting agency. This course dives into the legislati...

Foundation
Drafting Tenancy Agreements and Terms of Business

RICHARD PULLFORD: Get to grips with tenancy agreements, the definitions they contain and the essential clauses that need to be included.

Foundation
Effective Selling Skills For Letting Agents

TIM WAKELIN: If you've mastered the basics of selling in a letting environment, this course will help you take your skills to the next level.

Foundation
Ending Residential Tenancies

ROBERT BOLWELL: Dive into ASTs and learn how to recognise the different types of tenancies and the legal framework that applies for ending them.

Foundation
Equality and Diversity

This course outlines the legal responsibilities of a business when it comes to creating a respectful and inclusive workplace. 

Foundation
Competent Agent Part A — Lettings

CAROLINE COPE: This course covers the fundamental concepts of being a letting agent, what legislation you need to know and your obligations to tenants...

Foundation
Competent Agent Part A — Sales

TIM WAKELIN: If you are new or have recently started in the estate agency industry this course will help you create a firm foundation from which to mo...

Intermediate
Competent Agent Part B — Lettings

ROBERT FEAST: Learn about the principles of letting property such creating tenancies, tenants’ rights, repairing obligations, immigration and discrimi...

Intermediate
Competent Agent Part B — Sales

TIM WAKELIN: Focus on winning business through valuing property, marketing, retaining customers and ultimately differentiating yourself from your comp...

Advanced
Competent Agent Part C — Lettings

RICHARD PULLFORD: Sharpen your knowledge of ASTs and more complex areas of lettings such as HMOs, HHSRS, special clauses and tax.

Advanced
Competent Agent Part C — Sales

TIM WAKELIN: Take the step from negotiator to manager. Find out what an excellent leader looks like and what the key differences are in a managerial r...

Foundation
Complaints Handling and Reputation Management

TPO?: This course uses real-life case studies and offers step-by-step guidance on how to manage consumer expectations and respond in a manner that wil...

Advanced
Complex Lettings and Legal Update

PENNY SCHOFIELD: Work through complicated areas of letting and managing property, get up to date with all the recent changes to housing law and expand...

Foundation
Conducting Effective, Safe Viewings

DAVID CLAYTON: Get the most out of your viewings with tips across all aspects of the process to help you conduct them safely—whilst never missing a bu...

Foundation
Consumer Protection Regulations

ALISON FARRAR: It's essential for agents to be aware of the regulations which directly govern relationships with consumers.

Foundation
Conveyancing Practice and Procedure

SIMON STONE: Understanding the conveyancing process is intrinsic to becoming a competent estate agent with a well rounded understanding of the buying ...

Foundation
Dealing with Disciplinary Matters

Equip yourself as a manager to take disciplinary action where it is required to achieve and maintain acceptable standards of behaviour.

Foundation
Dealing with Grievances

Use our proven process to quickly resolve grievances quickly, fairly and consistently. Focus on the importance of policy and use our step-by-step to m...

Advanced
Anti-Money Laundering (Advanced)

JERRY WALTERS: Get the knowledge needed to ensure that you can competently undertake the duties of a Money Laundering Reporting Officer (MLRO).

Foundation
Anti-Money Laundering (Foundation)

JERRY WALTERS: This foundation course will provide you with the knowledge you need to ensure compliance with Money Laundering Regulations and the Proc...

Foundation
Anti-Money Laundering (Introduction)

Raise your awareness of money laundering activities and better equip yourself to minimise the risks by knowing what to look out for.

Foundation
Block Management

NEIL MALONEY: If you are new to block management and want to better understand what the role involves, this foundation course is perfect for you.

Intermediate
Block Management Law and Practice

NEIL MALONEY: This intermediate course is best suited for agents with some block management experience.

Foundation
Build to Rent

RACHEL HB: As a relatively necent phenomenon in the UK, Build to Rent (BTR) is now the fastest growing asset class within the private rented sector.

Foundation
Client Accounting for Residential Lettings

IAN POTTER: Get to grips with client money and ensure your compliance with best practice accounting procedures.

Foundation
Introduction to Inventory Management Part A

KIM WAKELIN: This course looks at the role of the inventory provider from the initial check-in through to the final check-out and the procedures invol...