Fundamentals of property management

This course covers everything you need to excel as a property manager, including key duties.

Rachel will cover legal and safety obligations, industry codes of practice, and navigating complex areas like HMOs, the HHSRS framework, and the Homes Act. You'll also learn practical strategies for handling tenancy issues such as surrender, abandonment, and difficult tenants.

  • Introduction to property management
  • Property manager duties
  • Legal and safety obligations
  • Codes of practice
  • Houses in Multiple Occupation (HMOs)
  • The Housing Health and Safety Rating System (HHSRS)
  • The Homes Act
  • Surrender, Abandonment and dealing with difficult tenants

Our virtual classroom combines convenience and engagement, offering expert-led sessions you can join from anywhere. With real-time interaction and clear guidelines for smooth collaboration, you’ll enjoy a professional and dynamic learning experience without the need to travel. To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on. 

With our face-to-face courses you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.

Location: Propertymark Westminster, 4th Floor, 5-8 The Sanctuary, London, SW1P 3JS

Bring this course to your team, your way

This course can be delivered in-house for any number of participants, either in person at your office or online using our virtual platform. There’s no minimum or maximum group size, and we’ll tailor the delivery to suit your team’s needs.

Our highly experienced trainers will work closely with you to make sure the content and format are right. If it’s face-to-face, you just need to provide the venue and refreshments. We’ll handle everything else, including the materials and delivery.

Explore your options

To discuss your requirements and to get a quote call the courses team on 01926 417 792 or email [email protected].

Course dates

Start: 29 Sep 2025 - 9:30
End: 29 Sep 2025 - 15:30
Fundamentals of property management - Virtual Classroom - Online

Member Cost: £150 (+VAT)
Non-Member Cost: £205 (+VAT)

Start: 2 Dec 2025 - 9:15
End: 2 Dec 2025 - 16:30
Fundamentals of property management - Propertymark Westminster - London

Member Cost: £189 (+VAT)
Non-Member Cost: £260 (+VAT)

Rachel Hanniquet-Booking was really engaging, made me feel very relaxed so I felt confident to ask any questions. I could have stayed for longer, she really kept us all interested, nobody drifting off which so often happens! I will be looking out for more of her courses.

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Nina Cocker

Excellent course for a relative beginner like me.

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Robert Jarvis

Although the course was designed for letting agents and landlords, as a managing agent company not affiliated to a letting agent or estate agent, we felt the course helped us understand the letting and estate agent side of property management. I gained valuable information and sources during the course.

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Tracey Down

Great presentation, lively delivery style kept our attention the entire time. Brilliant overall.

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Carmen Dechrist

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