We provide guidance, advice and research as well as a comprehensive programme of workshops, conferences and events. We regulate members’ activity according to a code of conduct and rules, with disciplinary action for instances of non-compliance.

The launch of Propertymark

Propertymark launched in February 2017 combining five different associations into a single brand. The five associations (ARLA, NAEA, NAVA, ICBA and APIP) were dedicated to promoting the highest industry standards for over 50 years. Propertymark members are practising agents helping people to buy, sell and rent their treasured homes every day.

Find a Propertymark Protected expert
Buyers, Sellers, Renters, Landlords

We want consumers to look for the logo that means their money is protected, ensures complaints are dealt with and guarantees agents are independently regulated.

By using a Propertymark Protected member you are guaranteed to be consulting with a professional who will give you up-to-date advice and guidance. Don’t suffer through dealing with agents who are inexperienced or in some cases do not adhere to the law.

Find an expert

Information for consumers

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Consumer guides

Propertymark is the go-to membership organisation for answers to property related questions. Our guides are here to help consumers gain an insight into the expertise they'll receive from Propertymark Protected experts.

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Consumer complaints process

Propertymark members must follow our membership rules that set a higher standard than the law demands. If you feel that your agent has failed to meet these standards we can help.

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Client Money Protection applications

Client Money Protection (CMP) is a scheme that reimburses landlords and tenants should an agent misappropriate rent or other client funds.

Free guides for agents

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Request your free copy of our Anti-Money Laundering guide

To receive a copy of our Anti-Money Laundering guide simply complete the form and you will receive an email to download the guide.

Propertymark's Energy efficiency, preparing the private rented sector for the future guide
Request your free copy of our energy efficiency guide

Propertymark wants to see more energy–efficient homes, but any new requirements set out by the Government must be realistic and achievable.