The launch of Propertymark
Propertymark launched in February 2017 combining five different associations into a single brand. The five associations (ARLA, NAEA, NAVA, ICBA and APIP) were dedicated to promoting the highest industry standards for over 50 years. Propertymark members are practising agents helping people to buy, sell and rent their treasured homes every day.
Why Propertymark Matters
The property market is fast-moving and complex. Our mission is to make it safer and more transparent for everyone involved. We’re here to raise expectations—of agents, of standards, and of what great service looks like. When you see the Propertymark logo, it means trust, expertise, and accountability.
Find a Propertymark Protected expert
Information for consumers
Consumer guides
Propertymark is the go-to membership organisation for answers to property related questions. Our guides are here to help consumers gain an insight into the expertise they'll receive from Propertymark Protected experts.
Consumer complaints process
Propertymark members must follow our membership rules that set a higher standard than the law demands. If you feel that your agent has failed to meet these standards we can help.
Client Money Protection applications
Client Money Protection (CMP) is a scheme that reimburses landlords and tenants should an agent misappropriate rent or other client funds.