We are committed to raising professionalism across the property sector. Our members follow a strict code of conduct, undertake regular training, and are subject to disciplinary procedures to ensure compliance and integrity. Through our recognised study programmes and expert-led training, we empower agents to deliver exceptional service ins a complex and fast-changing sector.

The launch of Propertymark

Propertymark launched in February 2017 combining five different associations into a single brand. The five associations (ARLA, NAEA, NAVA, ICBA and APIP) were dedicated to promoting the highest industry standards for over 50 years. Propertymark members are practising agents helping people to buy, sell and rent their treasured homes every day.

Why Propertymark Matters

The property market is fast-moving and complex. Our mission is to make it safer and more transparent for everyone involved. We’re here to raise expectations—of agents, of standards, and of what great service looks like. When you see the Propertymark logo, it means trust, expertise, and accountability.

Find a Propertymark Protected expert
Buyers, Sellers, Renters, Landlords

We want consumers to look for the logo that means their money is protected, ensures complaints are dealt with and guarantees agents are independently regulated.

By using a Propertymark Protected member you are guaranteed to be consulting with a professional who will give you up-to-date advice and guidance. Don’t suffer through dealing with agents who are inexperienced or in some cases do not adhere to the law.

Find an expert

Information for consumers

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Consumer guides

Propertymark is the go-to membership organisation for answers to property related questions. Our guides are here to help consumers gain an insight into the expertise they'll receive from Propertymark Protected experts.

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Consumer complaints process

Propertymark members must follow our membership rules that set a higher standard than the law demands. If you feel that your agent has failed to meet these standards we can help.

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Client Money Protection applications

Client Money Protection (CMP) is a scheme that reimburses landlords and tenants should an agent misappropriate rent or other client funds.