Sussex Regional Conference
Our conferences are an ideal place for networking with like-minded professionals, gaining knowledge of latest legislation and hearing from industry specific speakers sharing best practice. Members don't forget to log your CPD after the event.
Make it free for 23
We have doubled the size of our conference programme for 2023 in response to demand and, for the first time ever, members will also receive a £100 conference credit as we commit to our make it free campaign. This means that members can attend a National or Regional Conference for completely free in 2023.Headline sponsor
Members: FREE *
Non-members: £100 (+VAT)
Dealing with difficult people
Clare Yates | CY Training Works
The best way to deal with difficult people is to prevent them becoming difficult in the first place. Easier said than done when your customers are in an emotionally charged process of buying and selling homes worth hundreds of thousands of pounds. Clare will discuss simple ways you can keep your customers calm and respond positively to any complaints.
Director of Property Science Innovation, Rightmove
Tim is the Director of Property Science Innovation at Rightmove combining data, technology and analytics to develop unique insight and drive property decision making. He is a regular guest on many national news outlets such as the BBC, ITV, Sky News and Bloomberg, discussing the latest data and key factors impacting the property market. Tim previously ran Rightmove’s Lettings and Overseas businesses, and before joining Rightmove in 2010, Tim worked in investment banking and strategy consulting. Tim holds an MBA from the Wharton School, The University of Pennsylvania, USA.
Rightmove data and insights in your local area Thursday @ 1:00 PM
Managing Director, Integra Property Services
Michael is a well-known figure with over 45 years in the property industry and was a non-executive director and shareholder at teclet (now OntheMarket Software) and is an advisory board member at Blockchain based technology business Coadjute. His 1300 plus client list is a who’s who of the estate agency world and he's also been a judge at many industry awards and is a regular contributor in the written trade media.
In 2020 Michael became a Founder Member of the charitable foundation Agents Together which is focused on helping those in the estate agency industry with healthy minds and healthy businesses.
Focusing on the positive for a more productive and profitable business Thursday @ 1:55 PM
Head of Policy and Campaigns, Propertymark
Timothy joined Propertymark in July 2015 and leads on the organisation’s policy and campaigns activity across Westminster, the devolved parliaments, and local authorities. He authored Propertymark’s The Future of Renting position paper and wrote Propertymark’s best practice guidance to help agents operate during the pandemic. Timothy also created the policy proposals for the Leasehold: A Life Sentence research report.
Before Propertymark, Timothy worked as a political advisor in Westminster for a former Business Minister and Government Whip and spent a period of time as a Caseworker and Researcher for Members of the European Parliament.
Propertymark Industry Update Thursday @ 3:25 PM
President, NAEA Propertymark
Presidents’ update Thursday @ 11:20 AM
Partner, Bright Solicitors
Alex heads up the Disputes and Litigation team at Bright Solicitors. He has experience in a wide range of litigation matters and predominately advises clients on contentious property matters such as commercial and residential landlords and tenants in connection with possession claims, dilapidations, and forfeiture. Alex also advises on matters arising from disputed rights of way, boundary issues together with general commercial property matters.
Lettings Legal Update Thursday @ 2:45 PM
Advisory Panel Member, NAVA Propertymark
David has worked in the property auction industry since 1996 providing sector information and bespoke software solutions for auction houses in the UK and Europe.
Commercial Manager, Propertymark
Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.
Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.
National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and a regular speaker at industry events.
How improving compliance can make you stand out from your competitors Thursday @ 9:40 AM
President, ARLA Propertymark
Greg’s lettings experience stretches back to 2002 and includes multiple industry awards including the Sunday Times Gold, The Negotiator and 'best' in the Estate Agent Guide UK.
Presidents’ update Thursday @ 11:20 AM
Tim is an NAEA Propertymark Fellow and has been in the residential property industry for over 25 years as an estate agent, letting and managing agent, trainer and consultant. He has worked with both single office independent companies and multi-office organisations throughout the UK.
Tim has contributed to several articles in publications including The Independent and The Financial Times in relation to risk management and residential property in the UK.
What do customers really want? Thursday @ 1:15 PM
CY Training Works
Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.
Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.
Dealing with difficult people to achieve a positive result Thursday @ 10:40 AM
Meet the CEO
Meet Propertymark CEO Nathan Emerson at our conferences
Propertymark CEO Nathan Emerson is looking to speak to as many members as possible. So if you have feedback good or bad, Nathan would love to hear from you. Book now and speak to our event staff on the day who will make sure your views are heard.
Look back at previous conferences
Rightmove is the biggest property marketplace in the UK, with the largest selection of properties. Every year, over 80% of all time spent on property portals in the UK is spent on Rightmove. We want to put the power of our audience and tools behind agents. That way, you can get on with what you do best – making moves happen. We’re also passionate about supporting the industry and making your life easier. That's why we’ve created comprehensive and accredited training for estate and lettings agents. In 2022, we supported over 30,000 agents by delivering over 15,198 hours of CDP.
This was a really well presented and put together event offering a variety off really useful information. All speakers were really engaging and very knowledgeable in their areas.
Thank you for the effort investing in making this conference as good as it was. Particularly enjoyed Clare’s session because it was funny, relevant and practical.
All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.
Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.
It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.
* Members can attend one conference for free in 2023 (Propertymark One not included). If a member wishes to attend another conference in the same year, the price will be £100 +VAT. Simply register for the conference as normal and our events team will be in touch to take payment.