Programme

Thursday 23 November
8:30 AM - 9:15 AM
9:15 AM - 9:30 AM
PayProp
  • 15 mins
9:30 AM - 9:40 AM
9:40 AM - 10:20 AM
How improving compliance can make you stand out from your competitors
  • 40 mins
  • Speaker: James Munro, Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
10:20 AM - 10:40 AM
10:40 AM - 11:20 AM
Dealing with difficult people to achieve a positive result
  • 40 mins
  • Speaker: Clare Yates, CY Training Works
11:20 AM - 12:00 PM
Presidents’ update
  • 40 mins
  • Speakers: Michael Holden, President, NAEA Propertymark; Gregory Tsuman, President, ARLA Propertymark
12:00 PM - 1:00 PM
1:00 PM - 1:15 PM
Rightmove data and insights in your local area
  • 15 mins
  • Speaker: Timothy Bannister, Director of Property Science Innovation, Rightmove
1:15 PM - 1:55 PM
What do customers really want?
  • 40 mins
  • Speaker: Tim Wakelin
1:55 PM - 2:25 PM
Focusing on the positive for a more productive and profitable business
  • 30 mins
  • Speaker: Michael Day, Managing Director, Integra Property Services
2:25 PM - 2:45 PM
2:45 PM - 3:25 PM
Lettings Legal Update
  • 40 mins
  • Speaker: Alex Jeffery, Partner, Bright Solicitors
3:25 PM - 4:00 PM
Propertymark Industry Update
  • 35 mins
  • Speaker: Timothy Douglas, Head of Policy and Campaigns, Propertymark