The professional body
for the property sector

Published on 14 May 2026, the survey looks at renters’ satisfaction, tenancy security, eviction practices, barriers to renting, and complaints handling. It shows that many tenants report positive experiences, but there are still clear pressure points, especially for people receiving housing support, households with a long-term illness or disability, and renters who need to raise a complaint. The key test will be whether the Act raises standards, improves enforcement, supports effective redress, and ensures landlords and agents have the confidence to keep providing homes.

The UK Government has set out further reforms across housing, communities, and local government, with proposals affecting leasehold, building safety, social housing, local authority standards, and tourism levies. Reforms to Right to Buy, local authority standards, visitor levies and high value property taxation could also affect local housing markets and the way councils, owners, agents and residents interact.

The UK Government has set out how it intends to ban the sale of new leasehold flats, expand the legal framework, and improve accessibility to make commonhold the default tenure for flats in both residential and mixed-use developments. Propertymark welcomes efforts to address the entrenched problems in the leasehold system, and we have put forward our recommendations for strengthening the draft legislation, ensuring the role of professional managing agents is recognised and supported, and the sector has adequate time to prepare.