The professional body
for the property sector

The Youth Jobs Grant, part of the UK Government’s New Deal for young people, is designed to create thousands of jobs and apprenticeships , with estate and letting agencies eligible benefitting from financial support. The scheme forms part of a wider employment drive to unlock opportunities for the next generation, with a focus on supporting businesses to take on younger workers and invest in skills.

The Renters’ Rights Act directly addresses rental discrimination practices, and the UK and Scottish governments have worked closely to extend these protections to Scotland. The new rules make it illegal for landlords and letting agents to disadvantage prospective or existing tenants because they have children or receive benefits.

Prioritising clear, proactive communication, ensuring transparent agreements and fees, and keeping robust records of actions and transactions are the top ways agents can reduce the likelihood of complaints escalating to formal disputes in an increasingly regulated housing market. The findings from The Property Ombudsman (TPO) reinforce the value of strong training, clear processes, and high service standards in maintaining trust with consumers and protecting the reputation of the sector.