The professional body
for the property sector

The 2025 data reveal a sharp rise in consumer complaints across the property sector, with a 47% increase compared with 2024 and a 77% rise since 2023. While many cases are resolved quickly, the figures highlight the types of issues that most often lead to disputes and where improvements can help prevent problems from escalating.

Reforms coming into force during 2026, following the Employment Rights Act 2025, will affect recruitment, staff management, and workplace policies across the UK, including in property agencies. With many firms employing a mix of negotiators, property managers, administrative staff, and apprentices, understanding the changes early will help agencies remain compliant and continue to operate effectively.

Whilst nothing significant was delivered defining housing policy, the statement set the tone for future decisions. Yet, without sustained, targeted support for housing, the underlying pressures in the property market will remain. Transactions depend on confidence, investment depends on stability, and supply depends on a coherent long-term strategy.