The professional body
for the property sector

Prioritising clear, proactive communication, ensuring transparent agreements and fees, and keeping robust records of actions and transactions are the top ways agents can reduce the likelihood of complaints escalating to formal disputes in an increasingly regulated housing market. The findings from The Property Ombudsman (TPO) reinforce the value of strong training, clear processes, and high service standards in maintaining trust with consumers and protecting the reputation of the sector.

Consultation on proposed updates to the National Planning Policy Framework (NPPF) aims to ensure planning decisions better reflect Local Plans across England. Propertymark’s response emphasises that policy must focus on delivering the homes people actually need, supported by infrastructure, clear guidance, and stronger safeguards to ensure developers fulfil their commitments.

With elections to the Senedd approaching, we have set out clear priorities for the next Welsh Government to support a stable, professional and sustainable housing sector. Our new manifesto, published in Welsh and English, outlines practical steps to increase supply, raise standards and support property professionals, while ensuring consumers are protected.