Manchester Regional Conference
The Head of NTSELAT will kick off our Manchester conference by challenging you to look at compliance as a way to improve customer relationships and increase opportunities. Our Regional Conferences are ideal for networking with like-minded professionals, staying up to date with legislation and learning new skills. For members, this conference will also contribute seven hours CPD towards the twelve hour requirement.
Overview
Make it free for 23
We have doubled the size of our conference programme for 2023 in response to demand and, for the first time ever, members will also receive a £100 conference credit as we commit to our make it free campaign. This means that members can attend a National or Regional Conference for completely free in 2023.
Ticket prices
Members: FREE *
Non-members: £100 (+VAT)
Featured session
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National Trading Standards Estate and Letting Agency Team
James Munro | NTSELAT
Learn how to look at compliance in a different way and use it to improve customer relationships and bring opportunity to your business.
Venue
Worsley Park Marriott Hotel & Country Club
Walkden Road
Worsley
Manchester
M28 2QT
Speakers
Kevin Aspin
Chartered Surveyor, Aspin & Co
Kevin is a practising Chartered Surveyor with over thirty years' experience in commercial property. He specialises in valuation, asset management and commercial property management. Kevin also assists many organisations with the development of their property strategies, and lectures at the University of Salford on both under and post graduate property degree courses.
Sessions
Overview of Property Development Thursday @ 1:15 PM
Natan Bram
Policy Lead for Mortgages, Valuation and EWS1, Department for Levelling Up, Housing and Communities
Natan Bram is the Policy Lead for Mortgages, Valuation and EWS1s within the Safer Greener Buildings Group at the Department for Levelling Up, Housing and Communities (DLUHC). The Group works to resolve the fire safety risks of unsafe cladding on buildings following the Grenfell Tower tragedy, and steward the building system of the future. He was previously an official at the Department for Transport and HM Treasury.
Sessions
Listing and selling flats with building safety issues post Building Safety Act Thursday @ 2:45 PM
Henry Griffith
Policy and Campaigns Officer, Propertymark
Henry joined Propertymark in April 2022 after having previously worked as the policy and research coordinator for a large Education Group. He supports members by digesting legislation and government policy to consider how this will impact the sector. On top of this, Henry currently attends and represents Propertymark at a number of government and industry working groups.
Jason Lee
Commercial Manager, Propertymark
Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.
Stephen McCarron
President, NAEA Propertymark
Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.
Sessions
Presidents’ update Thursday @ 1:55 PM
James Munro
Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.
National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and a regular speaker at industry events.
Sessions
How improving compliance can make you stand out from your competitors Thursday @ 9:40 AM
David Votta
Immediate Past President, ARLA Propertymark
David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.
David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helped drive forward through his time as ARLA Propertymark President. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.
Sessions
Presidents’ update Thursday @ 1:55 PM
Francis West
CEO, Security Everywhere
Originally from South Africa, Francis has spent nearly 30 years in the UK delivering IT and cyber security solutions to businesses. He launched Westtek Solutions with the aim of redefining IT Support to small and medium-sized enterprises (SMEs).
Through hard work and innovation, he has formed strategic partnerships to provide comprehensive support and cutting-edge cyber security solutions through Security Everywhere, a cyber security focussed business aimed at educating and protecting over one million people from cyberattacks by 2023. Francis is a mentor for CompTIA, helping train the technology gurus of the future and believes that it is the increase in cyberawareness that is at the heart of the solution to the threats we all face.
Sessions
Are you cyber secure? Thursday @ 10:40 AM
Look back at 2022

Do your listings win you business? Business Growth Specialist Neil Whitfield explained how property listings can do so much more than just generating buyer and tenant enquiries at the North West Conference.

Eat, Sleep, Let, Repeat. Ellie Murphy and Daniel Hyre represented Goodlord at the South East Conference, exhibiting their award-winning lettings platform that works alongside agents' CRMs.

Star of Channel 5’s ‘Nightmare Tenants, Slum Landlords’, Paul Shamplina talked about his experiences of where letting agents have got it wrong to help others avoid making the same mistakes.

Find, win and convert more instructions. Homesearch were at the South East Conference to help agents grow their businesses using their award-winning prospecting platform and data.

Timothy Douglas provided an update of all the key areas agents needed to be aware of in Propertymark's industry update at the Midlands conference 2022.

James Munro toured the UK telling stories of agents who got it wrong and found themselves on Trading Standards' most wanted list so others could avoid making the same mistakes.

Events Team Leader Maria Routledge was ever-present and will be on hand again in 2023 to answer any questions members may have.

At the Welsh National Conference, James Hooker Head of Private Sector Housing Policy for the Welsh Government, provided further insight into their recent activities.

Our Head of Research Phillip Nelson (left) and Head of Qualifications Michael Smith were on hand to talk to delegates in Northern Ireland.

Lorna Kerr has been working with Scotland’s leading estate agents and legal professionals for over 17 years and previously lead on the rollout of the OnTheMarket property portal in Scotland. She assisted agents with what processes to implement to best avoid seeing HMRC at the door.

Legal specialist Robert Bolwell was at a number of events to provide his lettings legal update.

Sally Reid (MARLA) of Accomodation Unlimited was the winner Gallagher's Champagne give away at the South West Conference.

Propertymark's events team offered a special thank you to Maxine Fothergill and Liana Loporto-Browne who were attending their final conference in Portsmouth as the Presidents of ARLA Propertymark and NAEA Propertymark.


At the Scottish National Conference, Clare Yates discussed simple ways to keep customers calm and respond positively to any complaints.

PayProp showcased their automated payment provider software for the property management industry at the Scottish National Conference.
Propertymark update
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Clare Yates—what a great speaker, very engaging and made it light-hearted while gaining valuable tips.

I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!

All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.

Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.

It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.

The talks were not too long and there were good amount of breaks throughout the day. All were very interesting and engaging, especially The Trading Standards and TPO talks. It was interesting to understand what they are doing so we can improve our standards.

* Members can attend one conference for free in 2023 (Propertymark One not included). If a member wishes to attend another conference in the same year, the price will be £100 +VAT. Simply register for the conference as normal and our events team will be in touch to take payment.