21 Sep 2023 Eastwood Hall 9.15 – 16.15 Regional Conference

Make it free for 23

We have doubled the size of our conference programme for 2023 in response to demand and, for the first time ever, members will also receive a £100 conference credit as we commit to our make it free campaign. This means that members can attend a National or Regional Conference for completely free in 2023.

Headline sponsor Rightmove logo
Ticket prices

Members: FREE *
Non-members: £100 (+VAT)

Featured session
Microphone icon
National Trading Standards Estate and Letting Agency Team

James Munro | NTSELAT

Learn how to look at compliance in a different way and use it to improve customer relationships and bring opportunity to your business.


Eastwood Hall,
Mansfield Road,
NG16 3SS

View location on Google maps  →


Henry Griffith

Policy and Campaigns Officer, Propertymark

Henry joined Propertymark in April 2022 after having previously worked as the policy and research coordinator for a large Education Group. He supports members by digesting legislation and government policy to consider how this will impact the sector. On top of this, Henry currently attends and represents Propertymark at a number of government and industry working groups.   


Propertymark industry update Thursday @ 3:40 PM

Michael Holden

President, NAEA Propertymark

Vice President of NAEA propertymark, FNAEA (Comm), FARLA and Managing Director of Michael Holden Chartered Surveyors and Property Consultants.


Presidents’ update Thursday @ 11:20 AM

Ian Hughes

Product Development Research Manager, Coal Authority

Ian joined the Coal Authority in 2019, following 18 years of product development experience within commercial and financial sectors.

Ian’s role has evolved over the last four years from overseeing product development within their mining reports suite and advisory services to looking for innovative solutions to evolve the way in which the Coal Authority’s data can be consumed digitally across multiple sectors.


Making a better future for people and the environment in mining areas Thursday @ 3:00 PM

Jason Lee

Commercial Manager, Propertymark

Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.

James Munro

Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)

James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.

National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and  a regular speaker at industry events.


How improving compliance can make you stand out from your competitors Thursday @ 9:40 AM

Miles Shipside

Chief Commercial Officer, Rightmove

Miles is one of Rightmove’s three original directors, joining as Commercial Director in 2001 after a 24-year career in both independent and corporate estate agency. He qualified as a Chartered Surveyor in 1981 and has witnessed first-hand many of the ups and downs of the property market. Miles has a depth and breadth of experience of the sector and analyses and presents valuable insight to media, government, the property industry, and home movers.


Rightmove data and insights in your local area Thursday @ 1:00 PM

Gregory Tsuman

President, ARLA Propertymark

Greg’s lettings experience stretches back to 2002 and includes multiple industry awards including the Sunday Times Gold, The Negotiator and 'best' in the Estate Agent Guide UK.


Presidents’ update Thursday @ 11:20 AM

Sarah Watson

Adjudicator, The Property Ombudsman

Sarah has worked at The Property Ombudsman (TPO) for ten years now. Eight of those have been spent in the Resolution and Adjudication departments assisting both parties to achieve an agreeable resolution either through direct negotiations and mediation or through formal review depending on what is most appropriate to the individual circumstances of the dispute.


The Property Ombudsman’s 2023 Reflections and challenges Thursday @ 1:30 PM

Francis West

CEO, Security Everywhere

Originally from South Africa, Francis has spent nearly 30 years in the UK delivering IT and cyber security solutions to businesses. He launched Westtek Solutions with the aim of redefining IT Support to small and medium-sized enterprises (SMEs).

Through hard work and innovation, he has formed strategic partnerships to provide comprehensive support and cutting-edge cyber security solutions through Security Everywhere, a cyber security focussed business aimed at educating and protecting over one million people from cyberattacks by 2023. Francis is a mentor for CompTIA, helping train the technology gurus of the future and believes that it is the increase in cyberawareness that is at the heart of the solution to the threats we all face.


Are you cyber secure? Thursday @ 10:40 AM

James White

Assistant Development Manager, Coal Authority

With over 20 years’ experience in business management/development, in various sectors including leisure, retail and Health. I am delighted to now ply my trade as Assistant development manager for The Coal Authority. My role is to support the team in proactively managing established accounts, while systematically growing and fostering strong relationships, alongside supporting the delivery of our by-products and services.


Making a better future for people and the environment in mining areas Thursday @ 3:00 PM

Jamie Winch

Senior Delivery Manager, HM Land Registry

Jamie Winch is the Senior Delivery Manager of HM Land Registry’s Local Land Charges (LLC) Programme. He leads a workstream that prepares Local Authorities for the migration of their local land charges onto HM Land Registry’s central, digital LLC Register. Our LLC Register improves the homebuying process, as it provides conveyancers and customers with a single register to check restrictions or prohibitions on the use of a property anywhere in England and Wales. Furthermore, Jamie works with key stakeholders to highlight the benefits of the service to the market, including working with lenders and property technology (PropTech) companies to identify new uses for the data.


Land Registry Thursday @ 2:10 PM

Richard Worrall

President, NAVA Propertymark

NAVA Propertymark Auctioneer of the Year runner-up in 2010, Richard has been selling property for clients since 1986. He has been successfully selling property at auction throughout the UK including collective sales in the South West of England and also at the Network Auction sales in Central London. In addition, Richard has also conducted a number of 'on site auctions' with a wealth of experience and a passion for selling property at auction.


Presidents’ update Thursday @ 11:20 AM

Meet the CEO

Look back at previous conferences

Headline sponsor
Rightmove logo no tagline



Rightmove is the biggest property marketplace in the UK, with the largest selection of properties. Every year, over 80% of all time spent on property portals in the UK is spent on Rightmove. We want to put the power of our audience and tools behind agents. That way, you can get on with what you do best – making moves happen. We’re also passionate about supporting the industry and making your life easier. That's why we’ve created comprehensive and accredited training for estate and lettings agents. In 2022, we supported over 30,000 agents by delivering over 15,198 hours of CDP. 



With almost two decades of experience, PayProp is the provider of choice for letting agents who are serious about keeping their landlord's money safe and secure. PayProp’s automated payment platform saves hours or even days every month for thousands of property professionals by enabling them to reconcile their entire client account in just a few clicks—giving them time to grow an average of 21% every year!

​ ​ PayProp Logo
Gallagher logo



Gallagher are Propertymark's official insurance broking partner, offering up to 20 per cent off professional indemnity insurance for Propertymark members. The insurance scheme is underwritten by Hiscox, and has enhanced coverage provided for theft by employees, an element which is sometimes excluded from professional indemnity insurance. We may be able to reduce your insurance costs by combining your professional indemnity with a combination of the add-on products. Contact our dedicated team to find out more.

Clare Yates—what a great speaker, very engaging and made it light-hearted while gaining valuable tips.

Penny Preston Lewis Haughton Wills

I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!

Dan Alsop CGT Lettings

All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.

Phillip Bishop Perry Bishop

Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.  

Andy Goundry

It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.

Becky Dutton

The talks were not too long and there were good amount of breaks throughout the day. All were very interesting and engaging, especially The Trading Standards and TPO talks. It was interesting to understand what they are doing so we can improve our standards.

Emma Sanderson

* Members can attend one conference for free in 2023 (Propertymark One not included). If a member wishes to attend another conference in the same year, the price will be £100 +VAT. Simply register for the conference as normal and our events team will be in touch to take payment.