Best practice guides
Supporting propery agents to adapt
The Renters’ Rights Act 2025 introduces the biggest changes to the private rented sector in England for over 30 years. In this guide, we outline the key things you need to know and what you need to think about to help you adapt.
Student rental market, what letting agents need to know
Under the Renters' Rights Act 2025, landlords won’t be able to give notice to tenants without a reason. The UK Government has created an exception to this, which will allow landlords renting Houses in Multiple Occupation (HMOs) to full-time students to gain possession. This guide outlines the details.
10 key changes landlords need to know
The Renters’ Rights Act 2025 will bring significant changes for landlords across England. This guide has been created to support landlords through the transition, it also highlights how professional letting agents can help ensure compliance, reduce risk and manage tenancies with confidence.
Quick guide for tenants
This practial guide explains how the Renters’ Rights Act 2025 affects tenants, from open-ended tenancies and rent increases to pets, property standards and eviction protections. Designed to simplify the new rules, it helps tenants understand their rights, responsibilities and what to expect from landlords and letting agents.
Local Authority Investigatory Powers
From 27 December 2025, local housing authorities in England will have powers to investigate potential breaches of housing law by landlords, agents, and others involved in the private rented sector, allowing them to request information, seize documents, and enter business premises under certain circumstances.
New ways of working: a letting agent's guide
Historically, many agents relied on predictable fee structures such as renewal fees, contract reissues, and negotiation charges tied to fixed-term tenancy cycles. As renewal events change, and rent increases follow a statutory process, professional letting agents should seize this opportunity to redesign service level fee schedules around ongoing value and compliance expertise.
How to comply with the Money Laundering Regulations
It’s a criminal offence to trade as an estate agency business, or letting agency business handling high-value transactions, without being registered with HMRC for money laundering supervision. Make sure you know the rules, risks and ensure that criminal gangs or unscrupulous individuals are not using your business to exploit their ill-gotten gains.
How to comply with the Money Laundering Regulations (auctioneers)
It’s a criminal offence to trade as a high value dealer or property auctioneer without being registered with HMRC for money laundering supervision. Make sure you understand the rules, educate yourself about the risks and ensure criminal gangs or unscrupulous individuals are not using your business to exploit their ill-gotten gains.
Assessing property viewing risks
Property agents and their businesses must assess risk, create safe systems of working, communicate these to their employees as well as monitor and review their systems on a regular basis. By making customers aware of potential hazards, property agents will be offering a higher level of professionalism and customer service.
Auctioneers selling real estate (incorporating Common auction conditions)
NAVA Propertymark have adopted RICS' professional standard for Auctioneers selling real estate (incorporating Common auction conditions). The seventh edition was originally published in March 2018 and was then re-issued in October 2023 as a professional standard.
Energy efficiency: preparing the PRS for the future
Governments across the UK are consulting on implementing new energy efficiency standards for private rented property. Propertymark wants to see more energy–efficient homes, but new rules and requirements must be realistic and achievable.
Full NTSELAT Material Information guidance
The National Trading Standards Estate and Letting Agency Team (NTSELAT) has released comprehensive new guidelines covering all three phases of the programme, which aims to improve and standardise disclosures in property listings, helping agents to meet their legal obligations.