Best practice guides

Our best practice guides break down complicated legislation to help you to be compliant, as well as providing answers and information to a range of property-related topics.

Everyone can access some guides and others, which display a padlock icon, are only for members. Make sure you are logged into the website if you are a member, and don't forget that most of the guides are downloadable too.

Featured guide
Propertymark's Energy efficiency, preparing the private rented sector for the future guide
06 Dec 2021

Energy efficiency: preparing the private rented sector for the future

Governments across the UK are consulting on implementing new energy efficiency standards for private rented property. Propertymark wants to see more energy–efficient homes, but new rules and requirements must be realistic and achievable.

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Displaying 21 results
Propertymark's Understanding leasehold research
22 Mar 2019
Understanding leasehold

This guide provides Propertymark estate agents with best practice on helping people buy and sell leasehold property. Estate agents have a level of responsibility under the Consumer Protection Regulations to pass on all material information in respect of a lease.

ARLA Propertymark AST Guide
07 Jun 2023
AST Guide

Our AST Guide provides answers to questions posed by Propertymark members since the release of the Propertymark AST. Refer to the guide when using the AST to ensure any amendments you wish to make do not unintentionally render the agreement unlawful.

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17 Apr 2023
Personal safety and lone working

Making personal safety a habitual part of any working practice is essential. Being aware of the risks of lone working and having effective and familiar policies and practices in place can help agents recognise any potential red flags and give them the confidence to respond in an appropriate way that reduces the risk of harm.

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08 Mar 2023
Supplying rent data to the Valuation Office Agency

When agents and landlords supply the Valuation Office Agency (VOA) with rental data, they are contributing towards improving the quality of government data which helps landlords and tenants make accurate and informed decisions.

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23 Jan 2023
Selling or renting a property with an automated gate

Careful consideration when sharing information with clients is paramount, and agents need to make sure they know the full facts of an automated/electric gate that are outlined in this guide, which has been produced in conjunction with the charity, Gate Safe.

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21 Dec 2016
CAP advice on auction guide prices and non-optional charges

The Committee of Advertising Practice (CAP) has issued guidance providing clarity on how auction houses should present mandatory fees and charges when referring to guide prices.

Propertymark's Recruiting an apprentice guide
01 Jul 2022
Recruiting an apprentice: employer's guide to apprenticeships

This guide is aimed at helping agents and their employers understand the often-perceived complex world and language of apprenticeships and give you the information required to support your business and staff development.

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20 May 2022
How to cope with stressful situations

You are in the thick of one of life’s most stressful moments—moving home. It is an emotionally charged process from start to finish so it's important to know simple ways you can keep your customers calm and respond positively to any complaints.

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21 Apr 2022
How estate agents can utilise auctions

Agents have a range of options available to them for selling a property. Choosing the right one can have a huge impact on the price achieved, the satisfaction of buyers and sellers with the process, and the reputation of the agent.

Propertymark's Energy efficiency, preparing the private rented sector for the future guide
06 Dec 2021
Energy efficiency: preparing the private rented sector for the future

Governments across the UK are consulting on implementing new energy efficiency standards for private rented property. Propertymark wants to see more energy–efficient homes, but new rules and requirements must be realistic and achievable.

Propertymark renting with pets guide
29 Nov 2021
Renting with pets

This guide provides letting agents and their landlords with information that can help maximise the benefits of renting with pets while taking appropriate action to minimise the risk of damage.

Consumer code for home builders starter pack
26 Jul 2021
Consumer Code of Conduct for Home Builders

The Consumer Code for Home Builders has produced a new code compliance starter kit for agents and home builders, in partnership with Propertymark which is now available to download.

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