Best practice guides

Our best practice guides break down complicated legislation to help you to be compliant, as well as providing answers and information to a range of property-related topics.

They range from information on tenancy deposits, Trading Standards, codes of practice, leasehold, Anti-Money Laundering to offering apprenticeships. Most of the guides are downloadable too, so you can refer to them again and again.

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Displaying 24 results
13 Jul 2022
Importance of client fund separation for letting agents

No residential letting agent needs to be reminded of the unbreakable golden rule: client funds must be kept separate from business funds to ensure landlord and tenant funds are not used as the agency’s own. This guide dives deeper into that rule from a property management system perspective.

07 Jul 2022
How to avoid pet-related disputes at the end of tenancy

The UK Government has proposed some key changes to the PRS, outlined in the Fairer Renting White paper with pet ownership to become more accessible for tenants. With just 7 per cent of properties stating they are ‘pet friendly’, there are ways to reduce the likelihood of deposit disputes.

01 Jul 2022
Recruiting an apprentice: employer's guide to apprenticeships

This guide is aimed at helping agents and their employers understand the often-perceived complex world and language of apprenticeships and give you the information required to support your business and staff development.

20 May 2022
How to cope with stressful situations

You are in the thick of one of life’s most stressful moments—moving home. It is an emotionally charged process from start to finish so it's important to know simple ways you can keep your customers calm and respond positively to any complaints.

21 Apr 2022
How estate agents can utilise auctions

Agents have a range of options available to them for selling a property. Choosing the right one can have a huge impact on the price achieved, the satisfaction of buyers and sellers with the process, and the reputation of the agent.

11 Apr 2022
Client identity verification

The Economic Crime (Transparency and Enforcement) Act will create a register upon which all foreign owners of UK property must declare their true beneficial ownership and verify their identity with Companies House. Those who do not declare will be subject to restrictions on the sale of property and may face up to five years in prison.

13 Dec 2021
The Future of Renting

The Future of Renting features our recommendations to the UK Government and its plans to reform the private rented sector in England. We want to help shape and influence the UK Government’s Renters’ Reforms White Paper which is due to be released in 2022.

06 Dec 2021
Energy efficiency: preparing the private rented sector for the future

Governments across the UK are consulting on implementing new energy efficiency standards for private rented property. Propertymark wants to see more energy–efficient homes, but new rules and requirements must be realistic and achievable.

29 Nov 2021
Renting with pets

This guide provides letting agents and their landlords with information that can help maximise the benefits of renting with pets while taking appropriate action to minimise the risk of damage.

02 Sep 2021
How to resolve deposit disputes fast (or avoid them altogether)

As many agents will be aware, disputes over tenancy deposits at the end of a tenancy can cause frustrating delays and unexpected costs. Fortunately, there are ways to resolve common disputes quickly and avoid them altogether.

26 Jul 2021
Consumer Code of Conduct for Home Builders

The Consumer Code for Home Builders has produced a new code compliance starter kit for agents and home builders, in partnership with Propertymark which is now available to download.

02 Jun 2021
Lifecycle of a tenancy deposit

Whether new to tenancy deposit protection or simply want to know more about the process, it helps to understand the lifecycle of deposits to avoid penalties and disputes. Debbie Davies, Head of Sales at TDS, explains seven steps every agent should be aware of.

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