Best practice guides
Featured guide
Assessing property viewing risks
Property agents and their businesses must assess risk, create safe systems of working, communicate these to their employees as well as monitor and review their systems on a regular basis. By making customers aware of potential hazards, property agents will be offering a higher level of professionalism and customer service.
Assessing property viewing risks
Property agents and their businesses must assess risk, create safe systems of working, communicate these to their employees as well as monitor and review their systems on a regular basis. By making customers aware of potential hazards, property agents will be offering a higher level of professionalism and customer service.
How to comply with the Money Laundering Regulations (auctioneers)
It’s a criminal offence to trade as a high value dealer or property auctioneer without being registered with HMRC for money laundering supervision. Make sure you understand the rules, educate yourself about the risks and ensure criminal gangs or unscrupulous individuals are not using your business to exploit their ill-gotten gains.
Auctioneers selling real estate (incorporating Common auction conditions)
NAVA Propertymark have adopted RICS' professional standard for Auctioneers selling real estate (incorporating Common auction conditions). The seventh edition was originally published in March 2018 and was then re-issued in October 2023 as a professional standard.
How to comply with the Money Laundering Regulations (estate agents)
It’s a criminal offence to trade as an estate agency business without being registered with HMRC for money laundering supervision. Make sure you know the rules, risks and ensure that criminal gangs or unscrupulous individuals are not using your business to exploit their ill-gotten gains.
Energy efficiency: preparing the PRS for the future
Governments across the UK are consulting on implementing new energy efficiency standards for private rented property. Propertymark wants to see more energy–efficient homes, but new rules and requirements must be realistic and achievable.
Consumer Code of Conduct for Home Builders
The Consumer Code for Home Builders has produced a new code compliance starter kit for agents and home builders, in partnership with Propertymark which is now available to download.
Inventories guide: check in and check out reports
This guide considers best practice from a deposit dispute adjudicator’s view, irrespective of who prepared the inventory, check-in or check-out report presented as evidence.
Understanding leasehold
This guide provides Propertymark estate agents with best practice on helping people buy and sell leasehold property. Estate agents have a level of responsibility under the Consumer Protection Regulations to pass on all material information in respect of a lease.
AST Guide
Our AST Guide provides answers to questions posed by Propertymark members since the release of the Propertymark AST. Refer to the guide when using the AST to ensure any amendments you wish to make do not unintentionally render the agreement unlawful.
Personal safety and lone working guidance
Making personal safety a habitual part of any working practice is essential. Being aware of the risks of lone working and having effective and familiar policies and practices in place can help agents recognise any potential red flags and give them the confidence to respond in an appropriate way that reduces the risk of harm.
Supplying rent data to the Valuation Office Agency
When agents and landlords supply the Valuation Office Agency (VOA) with rental data, they are contributing towards improving the quality of government data which helps landlords and tenants make accurate and informed decisions.
Selling or letting a property with an automated gate
Careful consideration when sharing information with clients is paramount, and agents need to make sure they know the full facts of an automated/electric gate that are outlined in this guide, which has been produced in conjunction with the charity, Gate Safe.