Best practice guides
Everyone can access some guides and others, which display a padlock icon, are only for members. Make sure you are logged into the website if you are a member, and don't forget that most of the guides are downloadable too.
This guide provides Propertymark estate agents with best practice on helping people buy and sell leasehold property. Estate agents have a level of responsibility under the Consumer Protection Regulations to pass on all material information in respect of a lease.
Our AST Guide provides answers to questions posed by Propertymark members since the release of the Propertymark AST. Refer to the guide when using the AST to ensure any amendments you wish to make do not unintentionally render the agreement unlawful.
Making personal safety a habitual part of any working practice is essential. Being aware of the risks of lone working and having effective and familiar policies and practices in place can help agents recognise any potential red flags and give them the confidence to respond in an appropriate way that reduces the risk of harm.
When agents and landlords supply the Valuation Office Agency (VOA) with rental data, they are contributing towards improving the quality of government data which helps landlords and tenants make accurate and informed decisions.
Careful consideration when sharing information with clients is paramount, and agents need to make sure they know the full facts of an automated/electric gate that are outlined in this guide, which has been produced in conjunction with the charity, Gate Safe.
The Committee of Advertising Practice (CAP) has issued guidance providing clarity on how auction houses should present mandatory fees and charges when referring to guide prices.
This guide is aimed at helping agents and their employers understand the often-perceived complex world and language of apprenticeships and give you the information required to support your business and staff development.
You are in the thick of one of life’s most stressful moments—moving home. It is an emotionally charged process from start to finish so it's important to know simple ways you can keep your customers calm and respond positively to any complaints.
Agents have a range of options available to them for selling a property. Choosing the right one can have a huge impact on the price achieved, the satisfaction of buyers and sellers with the process, and the reputation of the agent.
Governments across the UK are consulting on implementing new energy efficiency standards for private rented property. Propertymark wants to see more energy–efficient homes, but new rules and requirements must be realistic and achievable.
This guide provides letting agents and their landlords with information that can help maximise the benefits of renting with pets while taking appropriate action to minimise the risk of damage.
The Consumer Code for Home Builders has produced a new code compliance starter kit for agents and home builders, in partnership with Propertymark which is now available to download.