How to cope with stressful situations
You are in the thick of one of life’s most stressful moments—moving home. It is an emotionally charged process from start to finish so it's important to know simple ways you can keep your customers calm and respond positively to any complaints.
How estate agents can utilise auctions
Agents have a range of options available to them for selling a property. Choosing the right one can have a huge impact on the price achieved, the satisfaction of buyers and sellers with the process, and the reputation of the agent.
Client identity verification
The Economic Crime (Transparency and Enforcement) Act will create a register upon which all foreign owners of UK property must declare their true beneficial ownership and verify their identity with Companies House. Those who do not declare their beneficial owner will be subject to restrictions on the sale of property and may face up to five years in prison.
The Future of Renting
The Future of Renting features our recommendations to the UK Government and its plans to reform the private rented sector in England. We want to help shape and influence the UK Government’s Renters’ Reforms White Paper which is due to be released in 2022.
Energy efficiency: preparing the private rented sector for the future
Governments across the UK are consulting on implementing new energy efficiency standards for private rented property. Propertymark wants to see more energy–efficient homes, but new rules and requirements must be realistic and achievable.
Renting with pets
This guide provides letting agents and their landlords with information that can help maximise the benefits of renting with pets while taking appropriate action to minimise the risk of damage.
How to resolve deposit disputes fast (or avoid them altogether)
As many agents will be aware, disputes over tenancy deposits at the end of a tenancy can cause frustrating delays and unexpected costs. Fortunately, there are ways to resolve common disputes quickly and avoid them altogether.
Consumer Code of Conduct for Home Builders
The Consumer Code for Home Builders has produced a new code compliance starter kit for agents and home builders, in partnership with Propertymark which is now available to download.
Lifecycle of a tenancy deposit
Whether new to tenancy deposit protection or simply want to know more about the process, it helps to understand the lifecycle of deposits to avoid penalties and disputes. Debbie Davies, Head of Sales at TDS, explains seven steps every agent should be aware of.
Deposit disputes: a little information goes a long way
Debbie Davies, Head of Sales and Client Success at TDS explains it’s all in the detail when it comes to tenancy deposits, the more information that is collected and provided the better.
HS2 guide for estate agents
The UK Government announced in January 2021 further updates to the Safeguarding Directions (safeguarded zone) and zoned property schemes that replace all previous versions.
NTSELAT guidance on property sales and lettings
The National Trading Standards Estate and Letting Agency Team (NTSELAT) has updated its guidance to help property sales businesses comply with the CPRs.
Coronavirus outbreak, guidance for sales and lettings agents
During the COVID-19 pandemic, we have been reviewing guidance from the UK Government and devolved administrations to create overlaying best practices and support our members in working safely and developing their own procedures.
COVID-19 Government Funding
This document provided members with a summary of announced government schemes brought in to support businesses during the pandemic. It covers all the schemes from across the UK, who is eligible for them and how to apply.
The employer's guide to apprenticeships
This guide is aimed at helping agents and their employers understand the often-perceived complex world and language of apprenticeships and give you the information required to support your business and staff development.
Renting Homes (Fees etc.) (Wales) Act 2019 FAQs
Agents from all over the country have been asking us about how the Renting Homes (Fees etc.) (Wales) Act will affect them so we've answered 67 of the most frequently asked questions.