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Displaying 21 results
Consumer code for home builders starter pack
07 Feb 2024
Consumer Code of Conduct for Home Builders

The Consumer Code for Home Builders has produced a new code compliance starter kit for agents and home builders, in partnership with Propertymark which is now available to download.

Material Information NTSLEAT.jpg
30 Nov 2023
Full NTSELAT Material Information guidance

The National Trading Standards Estate and Letting Agency Team (NTSELAT) has released comprehensive new guidelines covering all three phases of the programme, which aims to improve and standardise disclosures in property listings, helping agents to meet their legal obligations.

ARLA Propertymark AST Guide
07 Jun 2023
AST Guide

Our AST Guide provides answers to questions posed by Propertymark members since the release of the Propertymark AST. Refer to the guide when using the AST to ensure any amendments you wish to make do not unintentionally render the agreement unlawful.

Working alone on phone graphic
17 Apr 2023
Personal safety and lone working

Making personal safety a habitual part of any working practice is essential. Being aware of the risks of lone working and having effective and familiar policies and practices in place can help agents recognise any potential red flags and give them the confidence to respond in an appropriate way that reduces the risk of harm.

08 Mar 2023
Supplying rent data to the Valuation Office Agency

When agents and landlords supply the Valuation Office Agency (VOA) with rental data, they are contributing towards improving the quality of government data which helps landlords and tenants make accurate and informed decisions.

Automated gate graphic
23 Jan 2023
Selling or renting a property with an automated gate

Careful consideration when sharing information with clients is paramount, and agents need to make sure they know the full facts of an automated/electric gate that are outlined in this guide, which has been produced in conjunction with the charity, Gate Safe.

Propertymark's Recruiting an apprentice guide
01 Jul 2022
Recruiting an apprentice: employer's guide to apprenticeships

This guide is aimed at helping agents and their employers understand the often-perceived complex world and language of apprenticeships and give you the information required to support your business and staff development.

Stressed graphic
20 May 2022
How to cope with stressful situations

You are in the thick of one of life’s most stressful moments—moving home. It is an emotionally charged process from start to finish so it's important to know simple ways you can keep your customers calm and respond positively to any complaints.

Energy efficiency, preparing the PRS for the future.jpg
06 Dec 2021
Energy efficiency: preparing the PRS for the future

Governments across the UK are consulting on implementing new energy efficiency standards for private rented property. Propertymark wants to see more energy–efficient homes, but new rules and requirements must be realistic and achievable.

Propertymark renting with pets guide
29 Nov 2021
Renting with pets

This guide provides letting agents and their landlords with information that can help maximise the benefits of renting with pets while taking appropriate action to minimise the risk of damage.

Document with maginifying glass graphic
28 May 2021
Deposit disputes: a little information goes a long way

Debbie Davies, Head of Sales and Client Success at TDS explains it’s all in the detail when it comes to tenancy deposits, the more information that is collected and provided the better.

High speed train graphic
01 Jan 2021
HS2 guide for estate agents

The UK Government announced in January 2021 further updates to the Safeguarding Directions (safeguarded zone) and zoned property schemes that replace all previous versions.

NTSELAT guidance on property sales and lettings
01 Aug 2020
NTSELAT guidance on property sales and lettings

The National Trading Standards Estate and Letting Agency Team (NTSELAT) has updated its guidance to help property sales businesses comply with the CPRs.

TDS inventories, check-in and check-out reports guide
01 Apr 2019
Inventories guide: check in and check out reports

This guide considers best practice from a deposit dispute adjudicator’s view, irrespective of who prepared the inventory, check-in or check-out report presented as evidence.

Propertymark's Understanding leasehold research
22 Mar 2019
Understanding leasehold

This guide provides Propertymark estate agents with best practice on helping people buy and sell leasehold property. Estate agents have a level of responsibility under the Consumer Protection Regulations to pass on all material information in respect of a lease.

Leasehold A Life Sentence.jpg
07 Sep 2018
Leasehold: A Life Sentence?

Thousands of homeowners are stuck in leasehold houses they cannot afford to continue living in and cannot sell. We surveyed over 1,000 people who bought a leasehold house to explore the extent of the scandal which has left thousands of Brits trapped in leases with third parties.

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