Supporting propery agents to adapt
The Renters’ Rights Act 2025 introduces the biggest changes to the private rented sector in England for over 30 years. In this guide, we outline the key things you need to know and what you need to think about to help you adapt.
Student rental market, what letting agents need to know
Under the Renters' Rights Act 2025, landlords won’t be able to give notice to tenants without a reason. The UK Government has created an exception to this, which will allow landlords renting Houses in Multiple Occupation (HMOs) to full-time students to gain possession. This guide outlines the details.
10 key changes landlords need to know
The Renters’ Rights Act 2025 will bring significant changes for landlords across England. This guide has been created to support landlords through the transition, it also highlights how professional letting agents can help ensure compliance, reduce risk and manage tenancies with confidence.
Quick guide for tenants
This practial guide explains how the Renters’ Rights Act 2025 affects tenants, from open-ended tenancies and rent increases to pets, property standards and eviction protections. Designed to simplify the new rules, it helps tenants understand their rights, responsibilities and what to expect from landlords and letting agents.
New ways of working: a letting agent's guide
Historically, many agents relied on predictable fee structures such as renewal fees, contract reissues, and negotiation charges tied to fixed-term tenancy cycles. As renewal events change, and rent increases follow a statutory process, professional letting agents should seize this opportunity to redesign service level fee schedules around ongoing value and compliance expertise.
Local Authority Investigatory Powers
From 27 December 2025, local housing authorities in England will have powers to investigate potential breaches of housing law by landlords, agents, and others involved in the private rented sector, allowing them to request information, seize documents, and enter business premises under certain circumstances.
Assessing property viewing risks
Property agents and their businesses must assess risk, create safe systems of working, communicate these to their employees as well as monitor and review their systems on a regular basis. By making customers aware of potential hazards, property agents will be offering a higher level of professionalism and customer service.
Consumer Code of Conduct for Home Builders
The Consumer Code for Home Builders has produced a Code compliance starter kit for agents and home builders, in partnership with Propertymark, which is available to download.
Full NTSELAT Material Information guidance
The National Trading Standards Estate and Letting Agency Team (NTSELAT) has released comprehensive new guidelines covering all three phases of the programme, which aims to improve and standardise disclosures in property listings, helping agents to meet their legal obligations.
Personal safety and lone working guidance
Making personal safety a habitual part of any working practice is essential. Being aware of the risks of lone working and having effective and familiar policies and practices in place can help agents recognise any potential red flags and give them the confidence to respond in an appropriate way that reduces the risk of harm.
Supplying rent data to the Valuation Office Agency
When agents and landlords supply the Valuation Office Agency (VOA) with rental data, they are contributing towards improving the quality of government data which helps landlords and tenants make accurate and informed decisions.
Selling or letting a property with an automated gate
Careful consideration when sharing information with clients is paramount, and agents need to make sure they know the full facts of an automated/electric gate that are outlined in this guide, which has been produced in conjunction with the charity, Gate Safe.
How to cope with stressful situations
You are in the thick of one of life’s most stressful moments—moving home. It is an emotionally charged process from start to finish so it's important to know simple ways you can keep your customers calm and respond positively to any complaints.
Energy efficiency: preparing the PRS for the future
Governments across the UK are consulting on implementing new energy efficiency standards for private rented property. Propertymark wants to see more energy–efficient homes, but new rules and requirements must be realistic and achievable.
Renting with pets
This guide provides letting agents and their landlords with information that can help maximise the benefits of renting with pets while taking appropriate action to minimise the risk of damage.
NTSELAT referral fees guidance
National Trading Standards Estate and Letting Agency Team (NTSELAT) issued Guidance on Transparency of Fees Involving Property Sales. It aims to ensure that consumers are equipped with all relevant information before making a transactional decision.