From 6 April, 125,000 landlords and sole traders in the property sector must use Making Tax Digital (MTD) software, in the biggest change to the Self-Assessment system since 1997. Support is available to those impacted, and HMRC has confirmed that no penalties will be issued for late quarterly updates in the 2026 to 2027 tax year as the system beds in.

The Renters’ Rights Act directly addresses rental discrimination practices, and the UK and Scottish governments have worked closely to extend these protections to Scotland. The new rules make it illegal for landlords and letting agents to disadvantage prospective or existing tenants because they have children or receive benefits.

Prioritising clear, proactive communication, ensuring transparent agreements and fees, and keeping robust records of actions and transactions are the top ways agents can reduce the likelihood of complaints escalating to formal disputes in an increasingly regulated housing market. The findings from The Property Ombudsman (TPO) reinforce the value of strong training, clear processes, and high service standards in maintaining trust with consumers and protecting the reputation of the sector.

Reforms coming into force during 2026, following the Employment Rights Act 2025, will affect recruitment, staff management, and workplace policies across the UK, including in property agencies. With many firms employing a mix of negotiators, property managers, administrative staff, and apprentices, understanding the changes early will help agencies remain compliant and continue to operate effectively.

All visitor accommodation in Wales will need to be registered under new Welsh Government legislation, and agents should act now to support their landlords and avoid disruption when the new system goes live. Propertymark has engaged closely with the Welsh Government throughout the development of these proposals, focussing on ensuring that any new framework is proportionate, workable for agents and landlords, and recognises the wider housing pressures facing Wales.

HM Revenue and Customs (HMRC) has issued hundreds of thousands of pounds in new fines to property agents for failures to comply with anti-money laundering (AML) regulations, reinforcing the consequences of getting compliance wrong. The latest enforcement action covers the 2025–26 reporting period and includes 170 penalties issued to estate agency businesses, totalling more than £835,000. Letting agents are also within HMRC’s supervisory scope where transactions meet the required thresholds.

All UK sanctions designations maintained by the UK Government will be consolidated into an official list and updated in one place. This is a significant operational change for property agents, auctioneers and other regulated businesses, which should make checking clearer and more straightforward. Sanctions compliance are part of wider financial sanctions and anti-money laundering obligations, and failures can carry serious legal and reputational consequences.

The Assured Tenancies (Private Rented Sector) (Written Statement of Terms, etc. and Information Sheet) (England) Regulations 2026 have been published in draft by the UK Government. We have engaged with the Ministry for Housing, Communities and Local Government (MHCLG) to provide feedback on the regulations, which currently fail to acknowledge common real-world scenarios, such as overseas property owners and unique arrangements for vulnerable tenants or tenants with a disability.

The Sentencing Council has launched a 12-week public consultation on new sentencing guidelines for housing offences, including unlawful eviction, unlawful harassment, Houses in Multiple Occupation (HMOs) and housing standards breaches. For property agents, the proposals underline the importance of compliance, record-keeping and professional standards and present a clear opportunity to influence how the guidance is shaped.

The Property Ombudsman (TPO) has issued new guidance in responding to growing concern about the prevalence of aggressive practices in the home-buying process, empowering buyers to recognise and challenge unfair practices. With complaints on the rise and increased scrutiny from redress schemes and Trading Standards, estate agents should take time to review their processes, staff training and messaging to ensure compliance.

Formal regulation marks a major shift in how these systems are overseen and how consumers are protected. For property agents, this change is important because it will affect how heat networks are operated, what information consumers must receive, and how agents advise clients and market properties connected to networks. Hundreds of thousands of homes, particularly in blocks of flats and new developments, are already connected, and their use is expected to grow as part of the UK’s decarbonisation plans.

The Central England Trading Standards Authorities (CEnTSA) has published a report on a three-year enforcement project across the West Midlands that targeted CMP failures by letting agents and helped protect more than £11.1 million in client money. Propertymark’s compliance team supported the operation by answering hundreds of enquiries from Trading Standards and providing witness statements when required.

Propertymark audit visits are receiving excellent feedback and giving firms greater confidence in their compliance processes—challenging the perception that audits are designed to catch agents out. Increasingly, members use the visits as a practical check on how daily procedures work and to identify improvements early.

Propertymark shared member survey data to illustrate the challenges faced by agents when the UK Government requested evidence on how the UK Money Laundering Regulations could be improved. Ministers have listened, and regulations expected to take effect in early 2026 will have sensible changes to Customer Due Diligence and improve access to compliant business banking services for agencies.

Despite acknowledging concerns from Propertymark and others that property firms find pricing more complex because of tax, fees, and other variables, the Competition and Markets Authority (CMA) has pressed ahead with publishing generic guidance on price transparency under the Digital Markets, Competition and Consumers Act 2024. From 6 April 2025, the DMCCA replaced the Consumer Protection from Unfair Trading Regulations, so the CMA’s approach will shape day to day advertising for every agent.