Prioritising clear, proactive communication, ensuring transparent agreements and fees, and keeping robust records of actions and transactions are the top ways agents can reduce the likelihood of complaints escalating to formal disputes in an increasingly regulated housing market. The findings from The Property Ombudsman (TPO) reinforce the value of strong training, clear processes, and high service standards in maintaining trust with consumers and protecting the reputation of the sector.

With elections to the Senedd approaching, we have set out clear priorities for the next Welsh Government to support a stable, professional and sustainable housing sector. Our new manifesto, published in Welsh and English, outlines practical steps to increase supply, raise standards and support property professionals, while ensuring consumers are protected.

With Holyrood elections set for 7 May 2026 and a national housing emergency declared in 2024, we have set out what the next Scottish Government must do to support a stable, affordable and functioning property market. Our manifesto focuses on practical reforms that increase supply, improve affordability and strengthen professional standards — shaped directly by member insight.

Recent headlines may have made fraud sound like a fast-growing threat across the whole market; however, HM Land Registry’s own figures show that in 2024–25 it received 4,429,092 applications to create or update the register and identified only 86 as fraudulent, or just over 0.0019 per cent. Even so, the sums involved can be significant. In the same year, HM Land Registry says it prevented the registration of fraudulent applications against more than £59 million worth of property.

The 2025 data reveal a sharp rise in consumer complaints across the property sector, with a 47% increase compared with 2024 and a 77% rise since 2023. While many cases are resolved quickly, the figures highlight the types of issues that most often lead to disputes and where improvements can help prevent problems from escalating.

Reforms coming into force during 2026, following the Employment Rights Act 2025, will affect recruitment, staff management, and workplace policies across the UK, including in property agencies. With many firms employing a mix of negotiators, property managers, administrative staff, and apprentices, understanding the changes early will help agencies remain compliant and continue to operate effectively.

Whilst nothing significant was delivered defining housing policy, the statement set the tone for future decisions. Yet, without sustained, targeted support for housing, the underlying pressures in the property market will remain. Transactions depend on confidence, investment depends on stability, and supply depends on a coherent long-term strategy.

The evidence that underpins the policy has been criticised by the Regulatory Policy Committee as not fit for purpose, with concerns raised about whether it can genuinely drive improvements in housing quality across the private rented sector (PRS). As the UK Government considers extending and reforming the DHS, it is vital that policymakers recognise a simple truth: standards alone will not improve homes unless they are enforceable, understood and supported by a professional, regulated sector.

With two months to go until the first changes take effect, letting agents should now be focused on operational readiness. Continuing our support for members, our latest webinar in a long series addressed the issues most frequently raised by agents. These included written information requirements, payment processes, rent increases, possession grounds and internal systems. With early planning, clear documentation and robust processes, agents can approach 1 May 2026 with confidence.

New analysis of a decade of homemover data shows that buyers aged 50 – 59 are now the fastest-growing segment of the UK housing market. The findings highlight a significant shift in market activity that agents should factor into their business planning and service offerings. The growth of the older buyer group does not signal a decline in other segments. However, it does underline the importance of understanding who is driving transactions at any given time.

The reforms are designed to better reflect current patterns of need and ensure funding is distributed more fairly and will influence how quickly adaptations can be delivered for disabled homeowners and renters, including those in the private rented sector (PRS). However, the UK Government has not lifted the cap on the maximum grant amount, leaving some people still unable to cover the cost of necessary work.

Jersey’s States Assembly has passed regulations establishing a statutory fire safety regime on the island. The new legislation responds to lessons from the Grenfell Tower Inquiry Phase 1 to modernise ongoing fire safety management in high-rise homes as well as protect residents and emergency responders. Further guidance is expected from the Assembly before implementation.

Experts Brian Moran, Advisory Panel Member (Scotland) and Angela Davey, Advisory Panel Member and Regional Executive (Wales), who have first hand experience of similar reforms to the Renters’ Rights Act, shared practical lessons in our webinar with a core message of reassurance. Practical lessons on how Scotland and Wales have managed, on what does and doesn’t work, and where agents should focus their efforts now were imparted, as well as emphasising how essential early preparation, good communication, and robust processes are, so that letting agents can continue to support landlords and tenants while adapting to the new regulatory landscape.

The new Board formalises the separation between Propertymark’s regulatory and representative functions, ensuring that regulation is independent, impartial and firmly focused on the public interest. This approach aligns us with best practice across other regulated professional sectors, reinforcing our long-standing commitment to high standards and accountability and strengthening professionalism, transparency and public trust across the property sector.

All visitor accommodation in Wales will need to be registered under new Welsh Government legislation, and agents should act now to support their landlords and avoid disruption when the new system goes live. Propertymark has engaged closely with the Welsh Government throughout the development of these proposals, focussing on ensuring that any new framework is proportionate, workable for agents and landlords, and recognises the wider housing pressures facing Wales.

Housing quality and energy efficiency underline the progress made, and the scale of the challenges still facing the sector is the headline finding in the EHS (English Housing Survey). Policy ambitions must have clear guidance, realistic timescales, workable exemptions, and sustained funding to reflect the diversity of the housing stock. Active involvement by qualified property professionals is also a must if raising standards is to be achieved.