Leading compliance experts for the property sector
With resources stretched, few agents can be up-to-date on every area of compliance all the time. Our team are visiting members in their offices every day, identifying areas that are vulnerable to enforcement action and helping members to make the changes they need before they get fined or prosecuted.
Our friendly and knowledgeable Compliance Support experts will visit your branch on an agreed date to work with your team for around three hours, focusing on areas including (but not limited to) anti money laundering, client money protection, data and consumer protection.
Propertymark’s compliance support services are available at minimal cost and deliver a confidential report of easy-to-follow actions.
Supporting members
Our advisory inspections are designed to educate, inform and advise
The most important aspect of our Compliance Support is exactly that—support. This heavily subsidised service has been developed by the professional body to support our members and feedback so far has been outstanding:
We recently had a compliance Audit with Matt Eades and despite feeling worried and anxious, I must say it was the exact opposite to what I had expected. The whole process was hugely beneficial, friendly and relaxed. With this industry having so many rules and regulations even down to the finer details, which are easily overlooked when you are busy, its great to know that Propertymark are looking out for you. Matt has been more than helpful with guidance and recommendations that will ensure our company remain fully compliant. Greatly appreciated!
The visit was very worthwhile and made us put time aside to closely examine our procedures, the advice we received was clear and very helpful and moving forward will assist in making improvements.
I would say to any member the auditor was friendly and professional and that it was a positive experience I would thoroughly recommend. As members of Propertymark we all want to provide the best service so its also reassuring for somebody outside of your own organisation to give you a thumbs up.
Very good hour and a half, you think things were done correctly when there is room for improvements. Provision of the visit is a good benefit from Propertymark.
In this ever-changing industry it’s reassuring knowing you’re doing everything to Propertymark’s high standards and we welcome these audits.
We had the absolute pleasure of Darren Kitchenside attend our office to conduct a compliance site visit and it turned out to be a truly invaluable, useful and thoroughly enjoyable exercise (which sounds like a total oxymoron, but this is the absolute truth!).
Not only was Darren extremely knowledgeable, thorough and helpful in pointing out areas of (oblivious) oversights and aspects requiring changes/updating, the approach was very friendly and the overall demeanour exceptional! And if there was anything Darren was unsure of, he was super expedient in getting you the answers the very next day (the pre-report was issued the very same evening).
Do not feel daunted in any way by these audit visits as Darren was very reassuring in making the meeting all about ensuring you are up to date with compliance in a constructive manner, in order to protect you and the business.
Compared to previous audit visits , this particular one stood out as the best as it made a real difference in terms of highlighting certain factors that we were oblivious to (some that had been long standing so should have been picked up previously) but with Darren’s expertise and knowledge, we were able to correct any and all shortcomings/omissions.
On a personal note I was more than a little anxious at the prospect on an audit (an emotive term at best), Matt made the process comfortable, informative and much more of an opportunity than an undertaking! I look forward to meeting Matt again, possibly at the next Regional Conference.
Meet the team
