This means that Propertymark undertake regular inspections to ensure they maintain full compliance and follow industry best practice at every stage of their work. We stay in close contact with agencies to ensure that they:
According to independent YouGov research, most people turn to a local agent for advice and the most trusted local agents are those who are qualified and belong to a professional body. Our members are spread across the UK so our Find an expert search will help you locate your nearest agency.
YouGov research conducted on behalf of Propertymark in January 2025 with 1012 consumers involved in property transactions in the last 12 months, showed the largest proportion (55%) chose a local property agent for advice and 60% said the most important qualities were holding a regulated qualification and belonging to a professional body.
For peace of mind, look for the green Propertymark logo
Buying, selling or letting a home comes with legal hurdles, financial pressures, and plenty of confusing advice—so it matters who’s by your side. In England and Northern Ireland, anyone can call themselves a property agent with no licence, regulation, or oversight.
Whilst measures exist in Scotland and Wales, choosing a Certified and Accredited Propertymark member remains essential. As the professional body for estate agents and letting agents, Propertymark ensures members are trained, audited, and bound by a strict code of conduct. This means fewer risks and greater confidence for you. Look for the Propertymark logo—the mark of professionalism and trust.
Do you know what Client Money Protection (CMP) is?
CMP is fundamental for tenants and landlords, it ensures that you can claim back any money lost in the event the letting agent goes into liquidation or misuses your rent, deposit or other funds.
Always check your agent belongs to a government-approved scheme such as Propertymark's CMP scheme, details of the scheme must be visible in agency branches and on their website.
Look for the letters below after your agent’s name, they show that they are qualified members of Propertymark who complete ongoing training to stay up to date with industry changes and best practice. You can also use our Find an expert search to see the qualified members at your agency's branch.
More information for consumers
Propertymark is the go-to membership organisation for answers to property related questions. Our guides are here to help consumers gain an insight into the expertise they'll receive from Propertymark Protected experts.
Client Money Protection (CMP) is a scheme that reimburses landlords and tenants should an agent misappropriate rent or other client funds.
Propertymark members are held to professional standards that go beyond basic legal requirements. If you believe your agent has fallen short of these standards, we're here to help.
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