Disciplinary hearings

Jim entered the Estate Agency profession in 1966 in North Surrey, moving to the Bournemouth area in late 1967, where he is still based. He joined NAEA Propertymark in 1986 and served as NAEA Propertymark President in 2001. His company specialises in the acquisition of land and the development of new homes and commercial property. He was a member of the Land and New Homes Working Group. He has participated in Disciplinary and Appeals Tribunals since the mid 1990's, having served as a Chairperson for over 20 years.

Wendy has worked in property for over 25 years specialising in compliance, lettings, learning & development. She has been a Propertymark member for 20 years.  Based in London, Wendy is a Learning and Development Business Partner at Campions Group. 

David is the director at David Coleman and Company based in Birmingham and is a former Propertymark Board Member. He is a Chartered Surveyor specialising in leasehold property and has been part of our Disciplinary Panel for many years.

Neville became a NAEA Propertymark member in 1979. He is Chairman of the Disciplinary Panel and has held this position for ten years. Based in Berkshire Neville is a Partner at Pedersen and Company specialising in block management and residential lettings.

Richard is the senior partner of Hair and Son, an independent family run firm of Estate Agents, Surveyors and Auctioneers based in the Southend-on-Sea area. He joined NAEA Propertymark in 1978 and served as president in 2004.

Jacqueline is the Head of Estate Agency Policy & Standards across the Connells Group businesses. Her role is to provide information and guidance to enable the large network of branches to comply with estate agency legislation and best practice guidance, ensuring high standards of professionalism are maintained. She became an NAEA Propertymark Fellow in 2009 and joined the Tribunal Panel three years later.
 

Richard started his career in law and became an estate agent in 1980, joining NAEA Propertymark in 1991. For around 30 years he has worked in South Devon dealing with the sale and auction of rural properties, listed buildings and barn conversions. Richard is an experienced auctioneer and a great believer in professional estate agency.

Jan brings over 35 years’ experience as an estate and lettings agent, including 30 years as an equity partner in a regional multidisciplinary practice. A Fellow of NAEA, ARLA, and NAVA—and a former President of Propertymark— she has consistently been an advocate for higher standards in the property sector. As a board member for Propertymark Qualifications, Jan continues to champion training and education, to develop more accessible pathways to careers in property.

Katie began her property career over 15 years ago and has worked in a number of different areas within property including; front end lettings, property management, training, software implementation, client accounting, auditing and compliance. Over her career Katie has worked in independent offices (both small and large), franchised offices and is currently working in a property franchising Head Office overseeing Knowledge, Regulation & Training for the network.

Edd is the Associate Director of Hamways Property Management and has extensive experience in managing large and diverse property portfolios covering all types of tenure, sales, maintenance and major development. 

Simon is Managing Director of O’Brien Real Estate, a commercial property surveying practice with offices in West London and Berkshire. Since starting his career in 1996 he progressed to become an equity director in a long established multi disciplined Chartered Surveying group for fifteen years prior to forming his own company. In addition to being a member of the Propertymark Disciplinary Panel, Simon is also a member of the Propertymark Commercial Advisory Panel.

Stephen is an Independent Assessor of Complaints for the Crown Prosecution Service and also an Independent Complaints Assessor for the Department of Transport. He offers consultancy and training services on independent investigations or adjudicating through his own company, Procordia Ltd.

George is a practicing solicitor experienced in financial regulation, securitisations, criminal litigation, and data protection law. He has previously worked for the Serious Fraud Office on bribery, corruption, and fraud cases. Before law, he worked as a letting agent and property manager, after a short stint in television and radio production.

Gillian's career has focused on resolving complaints and professional regulation across a wide range of sectors. She has been a Board Member of The Property Ombudsman, where she chaired the Compliance Committee. She also chaired Risk and Audit for the Board of the Independent Adjudicator for student complaints.

Previously she was a lead Ombudsman at Ombudsman Services, resolving complaints from property professionals, and part of the Executive Team. Gillian has also led regulatory panels in finance and various health professions. She works independently in dispute resolution and complaint review.

Steve Shaw is a freelance Chartered Town Planner and was previously Chief Planner for the Olympic Delivery Authority. He currently serves on the General Dental Council Fitness to Practice Panel and the Information Rights Tribunal (hearing Freedom of Information and Data Protection Act appeals).

Clive is a retired police detective superintendent, following a successful 30 year career in the Leicestershire Police. He also has experience of over 200 investigations into allegations of police misconduct from his time as an investigating officer in the Professional Standards Department.

Noel is Chairman of the Consumer Code for Home Builders which protects the interests of new home buyers throughout the UK. He is also Vice President of Chartered Trading Standards Institute (CTSI) and a Director of the company. Noel was formerly a Director of Warwickshire County Council with responsibility for a range of public facing services including trading standards.

Carol has extensive and broad experience in consumer and regulatory policy and currently runs her own business providing support and advice to others on such matters. Carol has previously held roles that include Board Chair of the Chartered Trading Standards Institute, Chair of the Board of the Claims Management Regulation Unit for the Ministry of Justice, Senior Ombudsman at the Office for Legal Complaints and Commissioner at the Gambling Commission.

Carol was awarded an MBE in June 2016 in recognition of her services to consumers and better regulation and is a Fellow of the Chartered Trading Standards Institute, an honour bestowed on her by her peers in 2009 and in recognition of her contribution to the profession and for her work in consumer advice and education.

Suzanne is a landlord and runs The Independent Landlord blog. She is also a solicitor, and worked for 25 years as an in-house lawyer in the life sciences industry, 12 years of which were as General Counsel & Company Secretary.

Jane is a retired nursing Matron following 35 years in the NHS specializing in Neonatal Intensive Care . She has experience in disciplinary processes and has dealt with all aspects of staff management.