The Digital Markets, Competition and Consumers Act (DMCC), which passed into law on 24 May 2024, contains provisions to prohibit unfair commercial practices, replacing and updating the Consumer Protection from Unfair Trading Regulations 2008 (the 2008 regulations). The legislation hands direct enforcement powers to the Competition and Markets Authority (CMA), giving them the authority to act on breaches of consumer protection rules, including requirements for providing material information.

The Scottish Government is consulting on the process for a Mental Health Moratorium designed to give people with severe mental health conditions respite from debt recovery action, including rent arrears. Propertymark supports the proposals with recommendations to ensure the scheme works effectively in practice and recognises the rights of landlords.

The Northern Ireland Executive has published a draft Fuel Poverty Strategy with proposals for improving energy efficiency in homes, protecting consumers, and fostering collaboration across sectors. Propertymark supports the key principles but has highlighted critical areas that need further consideration, including achievable timescales, sensible exemptions, and cost caps that reflect property values.

Fraudsters exploited the vulnerabilities in the property transaction system by stealing a homeowner’s identity and using a fake driving license to set up a bank account in his name to facilitate a sale in 2021. After four years, on 11 March 2025, a County Court finally granted the owner full possession of his home.

The Universal Credit Fair Repayment Rate will drop from 25% to 15%, reducing the amount available to service an individual’s monthly debts, including housing payments. Furthermore, the Department for Work and Pensions (DWP) is set to overhaul the system of the automatic deduction of arrears and ongoing rent payments directly from tenants' Universal Credit or other benefits, following a court ruling which deemed the practice unlawful.

Recent data from the National Fraud Intelligence Bureau (NFIB) reveals that individuals aged between 18 and 39 account for nearly 75% of reported rental fraud cases, resulting in losses nearing £9 million across approximately 5,000 incidents last year. Property professionals must be vigilant and proactive in combating rental fraud to protect consumers and themselves.

The Property Ombudsman (TPO) and property chamber Judges from the First-Tier Tribunal have collaborated on new consumer guidance aimed at helping leaseholders navigate the complex landscape for redress, after a sharp rise in block and estate management disputes. TPO received 6,649 enquiries about residential leasehold in 2024, however, most cases had to be redirected to a court or tribunal.

The UK Government has taken decisive action following the discovery of widespread quality issues with energy efficiency work carried out under the Energy Company Obligation 4 and the Great British Insulation Scheme. Routine inspections by TrustMark, the independent body overseeing tradespeople working in homes, have led to the immediate suspension of 39 businesses from installing new solid wall insulation.

HM Revenue and Customs (HMRC) has seen a spike in Stamp Duty Land Tax (SDLT) repayment requests where it’s claimed a property is not suitable for use (NSFU) as a dwelling so the lower, non-residential rates of SDLT apply. However, over 95% of NSFU claims are found to fall well below the required threshold, leaving property owners at risk of penalties.

The Remediation Acceleration Plan is the first scheme to set a deadline for completing work on all buildings in England with unsafe cladding. So far, only 30% of known at-risk buildings have been fully remediated, and it’s estimated that as many as 7,000 are still to be identified. Building Safety Minister, Alex Norris, MP, stated three aims; to fix buildings faster, identify all those with unsafe cladding, and support vulnerable residents.

Minister for Housing, Paul McLennan, MSP, has outlined proposals to introduce a rent cap linked to the Consumer Price Index as part of the Housing (Scotland) Bill. Propertymark has campaigned robustly against the introduction of rent controls since the Scottish Government first enacted them as part of emergency measures under the Cost of Living Act, including launching a legal challenge against that legislation. We are continuing our engagement with policy makers to assert that alternative policy must be developed to improve affordability in the private rented sector (PRS).

Our Councillor briefing pack provides an introduction to Propertymark, our work, the role of property agents and the standards our members adhere to within your local community. It also contains useful questions and areas to consider within the housing sector to support residents.

The Renters' Reform Bill was introduced to parliament on 11 September 2024. If passed without amendment, the Bill will significantly overhaul the structure for private rented sector housing and repeal Section 21, alongside a number of other significant measures including the removal of fixed term tenancies, the expansion of Rent Repayment Orders, and a new landlord Ombudsman. There are many hurdles for the Bill to clear as part of the process of parliamentary scrutiny, but as Labour have a majority in the House of Commons the legislation could go through as quickly as next spring, with the reforms being implemented by late summer 2025.

A survey of 1,500 UK renters has revealed that three in ten tenancies do not benefit from a property inventory, leaving agents, landlords, and tenants more vulnerable to costly disputes further down the line.

A Propertymark webinar on 21 June 2024 gave practical advice on how agents can effectively handle anti-social behaviour (ASB) by or affecting a tenant, where to access support, and how to prepare for an eviction hearing.