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Displaying 23 results
15 Jul 2021
Seven agents expelled from The Property Ombudsman

As per the strict processes put in place by The Property Ombudsman (TPO), the agents were referred to the TPO’s independent Compliance Committee, which ruled they should be expelled with most failing to pay compensatory rewards.

15 Oct 2020
Ensure compliance with new build homes Consumer Code

Agents have a responsibility to provide clear, accurate information to buyers of new-build homes under the Consumer Code for Home Builders, which was developed by homebuilders, construction industry bodies, and Government, to provide new homeowners with confidence when choosing a property.

05 Jun 2020
Rebecca Marsh announced as new Property Ombudsman

From October 2020, Rebecca Marsh will take up the role of The Property Ombudsman, taking over from Katrine Sporle CBE, whose five-year contract comes to an end on 31 October.

21 Apr 2020
TPO say agents should not ignore issues during Coronavirus

The Property Ombudsman (TPO) has issued guidelines on how businesses should handle issues that arise during the restrictions around Coronavirus and reminds agents that redress scheme membership must continue.

24 Feb 2020
Housing Secretary announces New Homes Ombudsman

Homebuyers who are faced with shoddy building work in their new homes will be protected by a new, independent Ombudsman, Housing Secretary Robert Jenrick has confirmed.

28 Jan 2020
The Property Ombusdman — positive partnerships and looking to the future

The Property Ombudsman has always played a critical role in raising the profile of the organisation and its work, improving its performance, impact and influence, and ensuring that it has the culture, partnerships, and resources in place to be sustainable over the long term.

19 Dec 2019
Government plans housing reforms to make home buying fairer and more affordable

The Government’s housing proposals as outlined in the Queen's speech provide the means for the government to 'support people to realise the dream of homeownership', including measures to discount homes for first-time buyers, create a New Homes Ombudsman, reform the leasehold system, remodel shared ownership, and increase building safety.

13 Dec 2019
Professionals and public warned over rogue agencies

Three agencies have been expelled from The Property Ombudsman (TPO) for failing to deliver on payments that were instructed by them.

18 Nov 2019
TPO revises fees, charges more for agents who generate complaints

The Property Ombudsman (TPO) scheme’s fees will increase in January for the first time in six years. A fair usage policy will also be implemented, meaning those who generate the most complaints will pay more for their membership. Propertymark members will retain their membership discount.

25 Oct 2019
The Property Ombudsman expels agents for failing to pass on rent

Lettings agents in Kent, Essex and North London have been expelled by The Property Ombudsman for failing to pay landlords what they are owed.

09 Oct 2019
MSP progresses home-buyer protection bill

A final proposal for a member’s bill to improve protection for buyers of new-build homes has been lodged at the Scottish Parliament. Graham Simpson MSP submitted draft proposals in April for a bill establishing standards for the sale of new-build homes, and redress for purchasers who experience construction defects.

19 Sep 2019
Agencies expelled from The Property Ombudsman

Shoreditch based estate agent Chase & Co UK Ltd, (trading as Chase & Co UK) and Isle of Dogs based estate agent, Property 24/7 have been expelled from The Property Ombudsman (TPO).

18 Sep 2019
Rogue agents fined over £1.2m

Figures from the London Trading Standards (LTS) show rogue letting agents have been fined over £1.2m for breaking the law, either by not displaying fees and charges or for not being members of a redress scheme.

22 Aug 2019
Redress for Purchasers of New Build Homes and the New Homes Ombudsman

NAEA Propertymark has responded to the Ministry of Housing, Communities and Local Government’s consultation into Redress for purchasers of new build homes and the New Homes Ombudsman.

12 Aug 2019
Six agencies expelled from The Property Ombudsman (TPO)

The Property Ombudsman (TPO) has recently expelled six agents who failed to comply with parts of the TPO Codes of Practice and have not paid awards made by the Ombudsman.

24 Jul 2019
Redress scheme warning for estate and letting agents

Following a recent tribunal where an agency was not signed up to a redress scheme for its property management work, only its letting agency work, all estate and letting agents are being urged to check they are signed up with an approved redress scheme that covers the full remit of their work.

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