Consumer Code of Conduct for Home Builders

The Consumer Code for Home Builders has produced a new code compliance starter kit for agents and home builders, in partnership with Propertymark which is now available to download.

Consumer code for home builders starter pack

Agents have an important role to play in the marketing and selling of new-build homes on behalf of home builders, including maintaining high levels of customer service and ensuring compliance with the Code.

The Code protects the rights of purchasers by ensuring that they are fully informed about their purchase before and after they sign a contract, which must include a written reservation agreement. The Code applies to any agent working for a builder of a new home covered by the NHBC, Premier Guarantee, LABC Warranty or Checkmate Warranty (unless the builder has opted out and joined a different code scheme).

Complying with the Consumer Code for Home Builders, Fifth Edition

The Fifth Edition of the Consumer Code Scheme has been in effect since 1 January 2024. A transition pack has been created to cover the main changes between the previous code and the current version. It also includes links to a compliance checklist and sample reservation agreement, as well as tips on complaints handling and promoting Code compliance. 

Download the transition pack

Model terms between agents and builders

If you’re an agent selling new-build homes, or a builder working with an agent, the Code's Starter Pack is a useful tool to aid compliance, including model terms between agents and builders, links to useful resources, and a handy checklist to help make sure you have covered the Code’s requirements.

For full transparency, agents are required to display the Consumer Code logo in their offices, as well as in marketing materials and recommended to be displayed on the website.

Access the starter packs