Agents have an important role to play in the marketing and selling of new-build homes on behalf of home builders, including maintaining high levels of customer service and ensuring compliance with the Code.
The Code protects the rights of purchasers by ensuring that they are fully informed about their purchase before and after they sign a contract, which must include a written reservation agreement. The Code applies to any agent working for a builder of a new home covered by the NHBC, Premier Guarantee, LABC Warranty or Checkmate Warranty (unless the builder has opted out and joined a different code scheme).
New home buyers pack
The Consumer Code for Homebuilders has produced a consumer guide to buying a new-build home with confidence. It includes information, tips, and resources to support buyers to make an informed decision.
Model terms between agents and builders
If you’re an agent selling new-build homes, or a builder working with an agent, the Code's Starter Pack is a useful tool to aid compliance, including model terms between agents and builders, links to useful resources, and a handy checklist to help make sure you have covered the Code’s requirements.
For full transparency, agents are required to display the Consumer Code logo in their offices, as well as in marketing materials and recommended to be displayed on the website.
