How to comply with the Money Laundering Regulations (property agents)

The Sentencing Council has launched a 12-week public consultation on new sentencing guidelines for housing offences, including unlawful eviction, unlawful harassment, Houses in Multiple Occupation (HMOs) and housing standards breaches. For property agents, the proposals underline the importance of compliance, record-keeping and professional standards and present a clear opportunity to influence how the guidance is shaped.

The Property Ombudsman (TPO) has issued new guidance in responding to growing concern about the prevalence of aggressive practices in the home-buying process, empowering buyers to recognise and challenge unfair practices. With complaints on the rise and increased scrutiny from redress schemes and Trading Standards, estate agents should take time to review their processes, staff training and messaging to ensure compliance.

Formal regulation marks a major shift in how these systems are overseen and how consumers are protected. For property agents, this change is important because it will affect how heat networks are operated, what information consumers must receive, and how agents advise clients and market properties connected to networks. Hundreds of thousands of homes, particularly in blocks of flats and new developments, are already connected, and their use is expected to grow as part of the UK’s decarbonisation plans.

Head of Policy and Campaigns, Timothy Douglas, met senior officials at the Foreign, Commonwealth & Development Office (FCDO) on 8 December to discuss how economic crime affects the property sector, particularly the role of real estate in laundering illicit wealth and the regulatory gaps that can facilitate this activity. Meanwhile, the UK Government published its Anti-Corruption Strategy 2025, setting out plans to strengthen the UK’s defences against illicit finance.