Mastering maintenance and minimising disputes

Join Sandy Bastin, Director of Resolution at the Tenancy Deposit Scheme, as she helps letting agents stay ahead of property maintenance issues and reduce the risk of disputes.

As the weather changes and maintenance challenges become more frequent - from damp and mould to heating failures and blocked gutters - a clear understanding of responsibilities is vital. This session will guide letting agents through the legal framework, how to handle wear and tear fairly, and the importance of detailed tenancy agreements and inventories.

Sandy will share real-life dispute examples, highlighting common pitfalls and how they were resolved by TDS adjudicators. You’ll also gain practical tips on proactive maintenance, communicating expectations with tenants, and gathering the right evidence to support fair deposit outcomes.

The session includes a live Q&A, giving agents the chance to discuss maintenance, compliance, and dispute scenarios with an industry expert.

In this webinar you’ll:

· Understand landlord, tenant, and agent responsibilities for property maintenance.

· Learn how to reduce the risk of maintenance disputes.

· Discover what counts as fair wear and tear vs. chargeable damage, with real TDS case examples.

· Gain confidence in handling maintenance issues quickly and compliantly.