TDS: Easy tenancy deposit protection

Across the UK, agents are making use of TDS’ industry leading solutions, designed to automate your processes, advance your operations, and grow your business. Established in 2003, Tenancy Deposit Scheme (TDS) is the longest serving, only not-for-profit, Government-approved tenancy deposit protection scheme in the UK.

Our award-winning customer service is highly rated on both Trustpilot and Google. We currently protect over 1.5 million deposits across England and Wales.

Why TDS? Manage all your tenancies in one place

Trusted

Longest-serving government approved scheme
Protecting millions of tenancy deposits
Backed by Propertymark
Rated 4.4/5 by Trust Pilot

Easy

Choice (free Custodial and best-value Insured*)
Feature rich online customer portal
Advanced proptech solutions to grow your business

*get rewarded for low dispute ratios

Helpful

Award winning customer service
Dedicated account manager
Guides and training for agents
Resolve disputes with our free impartial service

Offer to members

As a Propertymark member, you will receive our very best rates for Insured tenancy deposit protection. Find out more about our exclusive TDS rates for Propertymark members →

Talk to us about switching today

Switching to TDS is easy—our switching experts are on hand to help. You simply let your existing deposit protection scheme know and we handle the rest.

Choose the deposit protection that suits you:

Our FREE, popular Custodial Scheme
Our best-value Insured Scheme where you keep the deposit and pay a small fee to protect it
Need more flexibility? You have the option to use both schemes!

Switch now

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Contact us

tenancydepositscheme.com
01442 971 365 (Mon–Fri 9:00–17:30)
[email protected]

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24 Apr 2025

Handling rent arrears disputes: what letting agents need to know in 2025

With private rents rising across England and Wales, it’s no surprise that rent arrears have become an increasing feature of tenancy deposit disputes. Though formal deposit disputes remain rare, affecting fewer than 1% of Tenancy Deposit Scheme (TDS) tenancies, the most recent TDS data shows that claims for unpaid rent appeared in over one in five deposit disputes. While not as frequent as cleaning or damage disputes, rent arrears cases can be more complex, often involving misunderstandings, poor communication, or a lack of proper documentation.

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Client accounting goes beyond bookkeeping—it's key to an agent’s reputation. An agent’s brand can take years to build but can be undone in days when something goes wrong. A strong reputation drives referrals and precedes first contact with new clients, landlords, suppliers and prospective staff. A strong local brand helps the agency grows faster and gain more value, so protecting and nurturing it has to be a top priority for any manager or owner.

09 Oct 2024

Five actions letting agents should take when a tenant reports a problem

When a tenant reports an issue at a rental property, the response of letting agents is vital for maintaining positive relationships between everyone involved. Quick and effective handling of these problems not only keeps tenants happy, but also helps prevent possible deposit disputes, which can cause stress and delays at the end of the tenancy. Here, the Tenancy Deposit Scheme provides guidance on how to manage tenant-reported issues at the property, fostering good relationships and avoiding deposit disputes over repairs.