UK Government launches legal support pilot for housing disrepair

Online support to help resolve housing disrepair issues in the private rented sector (PRS) has been launched in England and Wales guiding tenants to establish what the issues are and offer tailored information and signposting.

Legal Support Action Plan

In collaboration with the Ministry for Housing, Communities and Local Government (MHCLG), the Ministry of Justice (MOJ) announced that the pilot aims to help tenants understand their rights and responsibilities and identify appropriate next steps to resolve their issues before they escalate.

The UK Government is exploring several changes across the full breadth of legal support, focusing on what legal support works for the people who need it.

View the Legal Support Action Plan  →

Propertymark Protected Agents

Using a Propertymark Protected Agent means that tenants can be assured that maintenance issues will be dealt with promptly. Members are bound by a Code of Practice and will provide up-to-date advice and guidance, giving landlords confidence that their properties are being managed to a high standard and their tenants are safe.

Find an expert

Search for a Propertymark Protected estate agent, letting agent or auctioneer to ensure that you will be talking with a professional who will give you the most up-to-date advice and guidance.

Alongside this pilot the UK Government should be highlighting the expertise professional letting agents offer and can help both landlords and tenants understand their rights and responsibilities and look to resolve issues before problems escalate.

Across the private rented sector, we know poor communication can be at the root of the problem and a diligent agent will ensure a tenant’s home is safe, warm and not in a state of disrepair meaning less disputes to be resolved by relevant authorities.
Timothy Douglas Policy and Campaigns Manager | Propertymark
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