North West Conference
Join us at the Copthorne Hotel for an expert conference covering a wide breadth of property agency specialisms and best practice. Focus on recruiting the best people for your business, tax efficiency, the latest regulatory developments and ways you can keep your customers calm and respond positively to any complaints. We’ll wrap up the conference with our legislative update, providing an overview of all the key areas you need to be aware of. Don’t miss out, book your place today.
Our conferences are an ideal place to network with like-minded professionals, stay up to date with current legislation, learn business skills as well as providing you with the latest thinking on industry best practice. Propertymark members can also record their attendance as Continuing Professional Development (CPD).
Members: £99 (+VAT)
Non-members: £130 (+VAT)
Dealing with difficult people
Clare Yates | CY Training Works
The best way to deal with difficult people is to prevent them becoming difficult in the first place. Easier said than done when your customers are in an emotionally charged process of buying and selling homes worth hundreds of thousands of pounds. Clare will discuss simple ways you can keep your customers calm and respond positively to any complaints.
Attract the best people for your business
Nicola Broomham | Broomham Recruitment
Win the war over talent and retain your agency's key players. Nicola is known for her straight talking approach and big hair whilst her award-winning recruitment agency has been recognised for doing things ‘the right way’. She will discuss alternative recruitment solutions, playing the attraction game, defining your needs and interview techniques.
Director - Client Solutions, Deverell-Smith
Before working in recruitment Nicola worked for 12 years in estate agency as a lettings director and estate agency consultant. She is passionate about campaigning for change in estate agency with better diversity, inclusion and gender equality. She is a mental health supporter and first aider and mentors several people across the industry.
Nicola is known for her straight talking approach, big hair and as the owner of an award-winning, fast growing recruitment agency that does things ‘the right way’. She is also the presenter of the Broomham Podcast discussing various topics in the industry.
Head of Policy and Campaigns, Propertymark
Timothy joined Propertymark in July 2015 having previously worked as a researcher for MEPs and for a Minister in the House of Commons. He leads on the organisation’s policy and campaign activity across Westminster, Whitehall, the devolved parliaments, and local authorities.
Timothy helps our members understand key policy issues and legislative changes as well as engaging with external stakeholders to ensure we maintain a coherent approach to policy and campaigns within the current political environment.
National Head of Private Clients, Crowe UK
Rebecca advises individuals and their businesses on all aspects of the tax system, with a view to protecting wealth for themselves and their families during their working lives, into retirement and beyond. She acts for clients who are predominately owner managers and entrepreneurs, many of whom are involved in property both as investors or as developers. Her main focus is advising her clients on the best structure for their property businesses, particularly in view of the changes effecting residential property.
President Elect, NAEA Propertymark
Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.
Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.
National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and a regular speaker at industry events.
President, ARLA Propertymark
David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.
David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helps drive forward through his position as ARLA Propertymark President Elect. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.
CY Training Works
Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.
Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.
Look back at the North West Conference 2021
Gallagher are Propertymark's official insurance broking partner, offering up to 20 per cent off professional indemnity insurance for Propertymark members. The insurance scheme is underwritten by Hiscox, and has enhanced coverage provided for theft by employees, an element which is sometimes excluded from professional indemnity insurance. We may be able to reduce your insurance costs by combining your professional indemnity with a combination of the add-on products. Contact our dedicated team to find out more.
I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!
Clare Yates—what a great speaker, very engaging and made it light-hearted while gaining valuable tips.
All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.
Copthorne Hotel Manchester
Clippers Quay Salford