Scottish National Conference
A brimming National Conference with a heavy focus on the latest legal changes and a legislative overview of key areas that affect residential sales and lettings to keep you fully informed. Plus, an overview of why HMRC focusses so much on the property industry and what processes you need to implement to avoid seeing them at your door. Also, learn the best way to deal with difficult people with simple ways to keep your customers calm and respond positively to complaints.
Our conferences are an ideal place to network with like-minded professionals, stay up to date with current legislation, learn business skills as well as providing you with the latest thinking on industry best practice. Propertymark members can also record their attendance as Continuing Professional Development (CPD).
Members: £99 (+VAT)
Non-members: £130 (+VAT)
All things legal
Rory Cowan | BKF & Co
Rory regularly appears in Sheriff Courts throughout Scotland handling a wide range of commercial and property disputes, representing clients in high value commercial cases. He will provide an update on the latest legal changes affecting Scotland’s residential sales and lettings industry.
Dealing with difficult people
Clare Yates | CY Training Works
The best way to deal with difficult people is to prevent them becoming difficult in the first place. Easier said than done when your customers are in an emotionally charged process of buying and selling homes worth hundreds of thousands of pounds. Clare will discuss simple ways you can keep your customers calm and respond positively to any complaints.
BKF & Co
Rory Cowan is a commercial and property litigator with over 18 years of experience. He regularly appears in Sheriff Courts throughout Scotland handling a wide range of commercial and property disputes. Rory represents clients in high value commercial disputes including commercial contract disputes, corporate and partnership cases, professional negligence, insolvency, interdicts, boundary disputes and encroachment cases.
President Elect, NAEA Propertymark
Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.
Policy Manager, Propertymark
Daryl is a board member for the Property Ombudsman Scotland and Safe Deposits Scotland. He represents Propertymark at Government consultations and meetings to help us shape legislation for the benefit of our members. This also allows us to prepare our members for new and forthcoming legislation changes.
Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.
National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and a regular speaker at industry events.
President Elect, ARLA Propertymark
David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.
David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helps drive forward through his position as ARLA Propertymark President Elect. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.
CY Training Works
Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.
Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.
Look back at the Scottish National Conference 2021
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A well-balanced mix of speakers, informative and interesting. The day past quickly, an indication of the conference’s success. Well worth the journey and looking forward to forthcoming meetings.
It was a good day, speakers kept your attention at all times. The breaks helped as you were not sitting for too long at one time and trying to take in so much information. It was very interesting and learned a lot especially digital marketing.
Scottish Event Campus (SEC)