The Risk Report: 5 Blind Spots Costing Agents Time, Money and Trust

Every year, letting agents lose time, money, and trust to risks they never saw coming. With the Renters’ Rights Bill reshaping the lettings sector, hidden risks are set to escalate - outdated wear and tear standards, overlooked mid-tenancy checks, and rising deposit disputes will leave agencies exposed to higher costs, strained landlord relationships, and reputational damage.

This one-off webinar reveals the five blind spots letting agents must close to stay ahead. Backed by the latest industry data and frontline insights, it shows how to reset outdated frameworks, manage accelerated property depreciation, and transform inspections from “admin overhead” into genuine risk management tools.

Attendees will also gain exclusive access to the new Inventory Base white paper, Redefining Fair Wear and Tear – Adapting the Rental Market to the Realities of Modern Living, which explores why the sector urgently needs reform and provides a practical framework for reducing disputes and rebuilding trust across the rental market.

By the end of this session, agents will be able to:

• Identify the 5 risk blind spots that will escalate under the Renters’ Rights Bill.
• Apply practical strategies to prevent deposit disputes, manage accelerated wear and tear, and reduce landlord costs.
• Strengthen landlord relationships by setting realistic expectations and embedding smarter inspection and reporting processes.

InventoryBase: Property inspection software

Our multi-award winning software has been designed to work with the residential and lettings market and built to provide Propertymark members with intuitive and responsive property reporting options across all systems and devices.

Speaker

Sian Hemming-Metcalfe

Operations Director, InventoryBase

Sián Hemming-Metcalfe is Operations Director at Inventory Base and a board advisor at ARLA Propertymark. With over 15 years of experience in property technology and compliance, she is a leading voice on risk management and tenancy reform.

She has worked extensively with letting agents, inventory professionals, and policymakers to drive higher standards and more efficient practices in the rental sector. Her latest white paper, Redefining Fair Wear and Tear – Adapting the Rental Market to the Realities of Modern Living, calls for a fundamental reset of outdated tenancy frameworks to reflect modern occupancy patterns.

As both a practitioner and industry advocate, Siân combines sector insight with a pragmatic, no-nonsense approach, helping agents navigate risk, protect landlords, and build more resilient businesses for the future.