Better Renting: How Positive Language Transforms Tenant Relations
From reframing the terminology we use to addressing the stereotypes associated with tenants, a few subtle changes can build trust, create transparency, and support collaboration between property managers, landlords, and tenants.
In this webinar, Inventory Base will discuss practical ways to enhance tenant satisfaction, increase retention rates, and improve service. Whether you're a property manager, inventory clerk, landlord, or tenant advocate, this is an opportunity to drive positive change, improve services, and elevate the rental experience for all stakeholders.
Key Takeaways:
- The Impact of Words: How language shapes tenant experiences and relationships.
- Positive Terminology: Easy ways to use friendlier, more supportive language.
- Better Communication: Tips and examples to help improve conversations with tenants.
- Challenging Stereotypes: How to address and dispel common stereotypes.
- Creating Change: How you can help drive positive changes in the rental market.
Join Siân Hemming-Metcalfe, Operations Director at Inventory Base, and Natasha Terinova, Partner at REACH UK, for a discussion on how we can transform the tenant experience and drive positive outcomes for tenants and stakeholders alike.
InventoryBase: Property inspection software
Our multi-award winning software has been designed to work with the residential and lettings market and built to provide Propertymark members with intuitive and responsive property reporting options across all systems and devices.
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