Preparing for and Navigating Tenancy Deposit Disputes

The Tenancy Deposit Scheme (TDS) will provide you with the necessary tools to effectively navigate the world of tenancy dispute resolution.

Agent shaking hands with couple outside a property

Sandy Bastin, Head of Adjudication Services at TDS, will guide you through the dispute resolution process and explain how it operates.

Sandy will reveal the most common types of claims made by both landlords and tenants, and explain the methods that adjudicators use to calculate awards in disputes. She will also explore how mediation and conciliation can provide effective alternatives to traditional dispute resolution methods with real-life case studies.

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TDS: Easy tenancy deposit protection

Join the Government-approved tenancy deposit protection scheme.


Sandy Bastin

Head of Adjudication Services, TDS

Sandy Bastin is a qualified solicitor with many years’ experience practising and specialising in real estate, Sandy joined TDS in 2008 and is now Head of TDS Adjudication Services. Sandy is responsible for recruiting and training TDS adjudicators, providing continued support and mentoring to include quality assurance activity to ensure the high standards expected from TDS adjudication decisions are met.