GL & Co Pulborough
Pulborough House, 91-93 Lower Street, Pulborough, RH20 2BP
[email protected]
01798874033
What makes us who we are GL&Co Estate Agents, opened for business in 1992 as Guy Leonard & Co and the original values remain with a modern touch; there are a core set of values at the heart of the firm which the team are passionate about and implement throughout the business. We know from talking to our clients that they want the personal touch – to know who they are dealing with and what progress is happening every step of the way with telephone calls and personal contact that is so important to our clients. We strive to exceed these expectations so keep in constant contact with our clients; proactively and thoroughly checking the sales chain, then managing these through to completion, rather than just getting the sale agreed and moving onto the next We have a concierge service for our clients who need additional support with their move, visiting them at home to help with administration and making arrangements for their onward move. Our core value, ‘exceeding expectations through measured and effective effort’, is supported by our clients’ comments on our customer satisfaction questionnaires – we regularly change their perception of estate agents which is our goal! In addition to our exceptional client service, we have extensive brand presence, through weekly e-newsletters to every client, extensive board coverage and high profile for buyers looking in the South Downs. Our ‘sticky marketing’ keeps us in people’s orbit with telephone calls and traditional mailshots as well as engagement on social media. We exceed our clients’ expectations and assess how we are doing by proactively requesting feedback. As one of our values is to create ‘lasting partnerships with our clients’, we're very proud of our online reviews, which show that 100% of customers completing an online review*, would recommend us. One of our team members summed it up by commenting ‘it’s simply our team spirit and beliefs together with our attention to detail. We have objectives which are based on customer requirements not targets that are based on numbers.’ GL&Co stand out due to our core values, which help ensure we provide our clients with exactly what they need; whether a traditional approach with home visits to complete paperwork and discuss marketing with them. or more modern methods where they prefer to use emails and social media. Our core value of ‘relevant, timely and consistent communication’ ensures whatever the clients’ needs, we are available to them. We take immense pride in our marketing, and have a bespoke approach to each property, assessing the best way to bring that particular home to market, whether through an open day, online auction, social media or press editorial, supported by high quality brochures and photographs. We thoroughly qualify every applicant ensuring our vendors sales complete in the most efficient timescale possible and supporting them right through to exchange. This is reflected in our low fall through rate. Many of our clients choose us as we have been recommended to them by our previous clients. One of our core values focuses on integrity and knowledge - in addition to their property knowledge, our team pride themselves on their knowledge about the local area and community so can competently assist clients, going the extra mile and giving information on schools, contractors, doctors and much more. All our staff live in or around Pulborough and Storrington, their families and friends are here, their children go to school here, they socialise and use community facilities in our surrounding towns and villages, so we know what works locally. As a business and on personal levels, we are proactively involved with the community, supporting school fairs and raising money for local charities. Alongside our sales team we have a highly professional Letting Department. Whether you are an experienced landlord or looking for your first buy-to-let we can advise you on every element of the local rental market. We can guide you through the ever changing legislation, it is important for our landlords to understand the Renters Reform Act but we take the worry away by ensuring that we keep your tenancy fully compliant at all times. Our dedicated team can take care of everything, from the first meeting to a tenant moving in and beyond we're here to help you every step of the way. Our careful tenant vetting and different options for landlords will provide you with a secure, reliable let. We know what landlords and tenants want and will find the best match for your property will fewer voids and maximum rent. Everything we do is client focussed but underpinned by our membership of Propertymark. Our clients can relax in the knowledge that their most valuable asset is being looked after by qualified and professional members of the GL team.
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