Overview

6 Oct 2022 Crowne Plaza Belfast 8.30 – 16.00 National Conference

Why attend?

Our conferences are an ideal place to network with like-minded professionals, stay up to date with current legislation, learn business skills as well as providing you with the latest thinking on industry best practice. Propertymark members can also record their attendance as Continuing Professional Development (CPD).

Ticket prices

Members: £99 (+VAT)
Non-members: £130 (+VAT)

Featured sessions
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National Trading Standards Estate and Letting Agency Team

James Munro | NTSELAT

James oversees the regulation of estate agency work in the UK and will offer insights into the latest regulatory developments that will affect the industry in 2022. Hear stories about agents who got it wrong so you can avoid making the same mistakes and steer clear of the team’s most wanted list.

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Dealing with difficult people

Clare Yates | CY Training Works

The best way to deal with difficult people is to prevent them becoming difficult in the first place. Easier said than done when your customers are in an emotionally charged process of buying and selling homes worth hundreds of thousands of pounds. Clare will discuss simple ways you can keep your customers calm and respond positively to any complaints.


Speakers

Laura Chalkley

Head of Partnerships Team, WorkNest

No bio provided

Timothy Douglas

Head of Policy and Campaigns, Propertymark

Timothy joined Propertymark in July 2015 having previously worked as a researcher for MEPs and for a Minister in the House of Commons. He leads on the organisation’s policy and campaign activity across Westminster, Whitehall, the devolved parliaments, and local authorities.

Timothy helps our members understand key policy issues and legislative changes as well as engaging with external stakeholders to ensure we maintain a coherent approach to policy and campaigns within the current political environment.

Gary Elliott

Assessment Manager, Propertymark Qualifications

Gary plays a key role in bringing new qualifications and assessments to the property industry. He brings a wealth of assessment and qualification experience having worked in education and awarding sectors for over 20 years. Having gone full circle Gary started his career as an apprentice in the Army and now supports the design and development of the End-Point Assessment (EPA) for a range of apprenticeship standards.

His work also involves research for new qualifications, ways to improve our candidate experience, and the quality assurance processes for our existing qualifications. Keen to share some of the recent developments with you at this event, Gary is also looking forward to hearing your feedback which can help to shape future qualifications for the property industry.

Stephen McCarron

President, NAEA Propertymark

Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.

James Munro

Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)

James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.

National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and  a regular speaker at industry events.

David Votta

President, ARLA Propertymark

David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.

David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helps drive forward through his position as ARLA Propertymark President Elect. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.

Elle Wood

Elle is known for being part of the team that took Orchards Estates from start-up to EA Masters winner (first and second place) in just three years. Since then, she has developed her training skills with further training in NLP, TimeLine Therapy, and Hypnotherapy. This ensures that whether she's training teams on processes or social media, their well-being is at the forefront.

Clare Yates

CY Training Works

Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.

Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.

 

Look back at the Northern Ireland National Conference 2021

 

Clare Yates—what a great speaker, very engaging and made it light-hearted while gaining valuable tips.

Penny Preston Lewis Haughton Wills

Very informative, really enjoyed it, looking forward to coming to another event.

Nicola Stephens
Venue

​Crowne Plaza Belfast
117 Milltown Road
Belfast
BT8 7XP

View location on Google maps  →