Northern Ireland National Conference
Find out the latest developments from Propertymark Qualifications. Learn the best way to deal with difficult people to keep your customers calm. Plus, get up to speed on the latest legislative changes, and how Trading Standards will help you keep compliant. With the chance to talk to speakers and view key suppliers in our exhibition, there’s so many key learning outcomes.
Our conferences are an ideal place to network with like-minded professionals, stay up to date with current legislation, learn business skills as well as providing you with the latest thinking on industry best practice. Propertymark members can also record their attendance as Continuing Professional Development (CPD).
Members: £99 (+VAT)
Non-members: £130 (+VAT)
National Trading Standards Estate and Letting Agency Team
James Munro | NTSELAT
James oversees the regulation of estate agency work in the UK and will offer insights into the latest regulatory developments that will affect the industry in 2022. Hear stories about agents who got it wrong so you can avoid making the same mistakes and steer clear of the team’s most wanted list.
Dealing with difficult people
Clare Yates | CY Training Works
The best way to deal with difficult people is to prevent them becoming difficult in the first place. Easier said than done when your customers are in an emotionally charged process of buying and selling homes worth hundreds of thousands of pounds. Clare will discuss simple ways you can keep your customers calm and respond positively to any complaints.
Assessment Manager, Propertymark Qualifications
Gary plays a key role in bringing new qualifications and assessments to the property industry. He brings a wealth of assessment and qualification experience having worked in education and awarding sectors for over 20 years. Having gone full circle Gary started his career as an apprentice in the Army and now supports the design and development of the End-Point Assessment (EPA) for a range of apprenticeship standards.
His work also involves research for new qualifications, ways to improve our candidate experience, and the quality assurance processes for our existing qualifications. Keen to share some of the recent developments with you at this event, Gary is also looking forward to hearing your feedback which can help to shape future qualifications for the property industry.
President Elect, NAEA Propertymark
Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.
Policy Manager, Propertymark
Daryl is a board member for the Property Ombudsman Scotland and Safe Deposits Scotland. He represents Propertymark at Government consultations and meetings to help us shape legislation for the benefit of our members. This also allows us to prepare our members for new and forthcoming legislation changes.
Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.
National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and a regular speaker at industry events.
President, ARLA Propertymark
David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.
David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helps drive forward through his position as ARLA Propertymark President Elect. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.
CY Training Works
Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.
Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.
Look back at the Northern Ireland National Conference 2021
Crowne Plaza Belfast
117 Milltown Road