South East Conference
Get up to speed on the latest legislative changes, and how Trading Standards and The Property Ombudsman will help you keep compliant. Star of Channel 5’s Nightmare Tenants, Slum Landlords delivers his experiences of letting agent failures. Plus, practical steps you can implement to get your cases to exchange and increase your profits. With the chance to talk to speakers and view key suppliers in our exhibition, there’ll be many key learning outcomes.
Our conferences are an ideal place to network with like-minded professionals, stay up to date with current legislation, learn business skills as well as providing you with the latest thinking on industry best practice. Propertymark members can also record their attendance as Continuing Professional Development (CPD).
Members: £99 (+VAT)
Non-members: £130 (+VAT)
Dealing with difficult people
Clare Yates | CY Training Works
The best way to deal with difficult people is to prevent them becoming difficult in the first place. Easier said than done when your customers are in an emotionally charged process of buying and selling homes worth hundreds of thousands of pounds. Clare will discuss simple ways you can keep your customers calm and respond positively to any complaints.
Shortcut to exchange
Tony Piccirillo | Avrillo
With almost 40 per cent of agreed deals not getting to completion, the exchange of contracts is the most important event in the process. Three-time winner of Individual Conveyancer of the Year, Tony shows you practical steps you can implement to get your cases to exchange and increase your profits.
Head of Policy and Campaigns, Propertymark
Timothy joined Propertymark in July 2015 having previously worked as a researcher for MEPs and for a Minister in the House of Commons. He leads on the organisation’s policy and campaign activity across Westminster, Whitehall, the devolved parliaments, and local authorities.
Timothy helps our members understand key policy issues and legislative changes as well as engaging with external stakeholders to ensure we maintain a coherent approach to policy and campaigns within the current political environment.
Business and Motivational Speaker
Neil has worked with thousands of agents to help them increase their profile, productivity and profits. His experiences have been featured on the BBC, Huffington Post and Thrive Magazine. He is a multi-award winning speaker who regularly shares his stories and strategies to help inspire others at seminars and events throughout the UK and internationally.
President Elect, NAEA Propertymark
Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.
Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.
National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and a regular speaker at industry events.
Three-time winner of the Sunday Times Individual Conveyancer of the Year and Co-owner of the pioneering AVRillo, Tony Piccirillo is highly regarded as one of the most innovative lawyers in his field. A former estate agent with 30 years in the property industry, Tony is a CPD accredited trainer, Author and NLP practitioner who teaches problem-solving with an open commercial attitude. It is no wonder that Tony alongside his brother Angelo have established the world’s most awarded conveyancing law firm, with one of the highest NPS ‘customer satisfaction’ scores within UK industry.
President Elect, ARLA Propertymark
David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.
David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helps drive forward through his position as ARLA Propertymark President Elect. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.
CY Training Works
Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.
Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.
Look back at the South East Conference 2021
Grab your ticket for the National Conference
Book your place at the stand out event of the year on 30 June and network with like-minded peers, get up to date with important industry issues and hear valuable guidance on developing as a professional.
I always love a presentation that gets you thinking, and you leave wanting to change your mindset. We are all implementing small changes here and can honestly say breaking down my methods of working using quadrant have already made me more productive. Tony Piccirillo’s talk was such an engaging and fun presentation, really hitting the mark for Agents at the moment coping with the current market conditions.
Clare Yates—what a great speaker, very engaging and made it light-hearted while gaining valuable tips.
Mercure Maidstone Great Danes Hotel