Overview

21 Jul 2022 Mercure Maidstone Great Danes Hotel 8.45 – 16.20 Regional Conference
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Have you logged your CPD?

This conference contributes 7 hours

Please don't forget to log your Continuing Professional Development (CPD) if you attended this conference. CPD ensures that you continue to be at the forefront of your profession. It also forms a significant part of how we demonstrate to our entire audience the professionalism and dedication of our members.

Photos from the day

Propertymark update

Speakers

Timothy Douglas

Head of Policy and Campaigns, Propertymark

Timothy joined Propertymark in July 2015 having previously worked as a researcher for MEPs and for a Minister in the House of Commons. He leads on the organisation’s policy and campaign activity across Westminster, Whitehall, the devolved parliaments, and local authorities.

Timothy helps our members understand key policy issues and legislative changes as well as engaging with external stakeholders to ensure we maintain a coherent approach to policy and campaigns within the current political environment.

Michael Holden

NAEA Propertymark Vice President

Vice President of NAEA propertymark, FNAEA (Comm), FARLA and Managing Director of Michael Holden Chartered Surveyors and Property Consultants.
Simon Humphreys

Deputy Director of Casework, The Property Ombudsman

Simon is responsible for managing the senior adjudicators who deal with the most complex cases. His role predominantly revolves around the development of a change management programme that looks at how TPO can improve their service to their consumers; both Complainants and Agents.

Simon initially joined TPO in 2012 and worked as an adjudicator before his current role. And in a past life, he was a police officer mainly involved in the investigation of serious and major crimes, working his way up to Head of Professional Standards before retiring from the force.

Jason Lee

Commercial Manager, Propertymark

Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.

Neil Martin

Business and Motivational Speaker

Neil has worked with thousands of agents to help them increase their profile, productivity and profits. His experiences have been featured on the BBC, Huffington Post and Thrive Magazine. He is a multi-award winning speaker who regularly shares his stories and strategies to help inspire others at seminars and events throughout the UK and internationally.

James Munro

Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)

James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.

National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and  a regular speaker at industry events.

Tony Piccirillo

Owner, AVRillo

Three-time winner of the Sunday Times Individual Conveyancer of the Year and Co-owner of the pioneering AVRillo, Tony Piccirillo is highly regarded as one of the most innovative lawyers in his field. A former estate agent with 30 years in the property industry, Tony is a CPD accredited trainer, Author and NLP practitioner who teaches problem-solving with an open commercial attitude. It is no wonder that Tony alongside his brother Angelo have established the world’s most awarded conveyancing law firm, with one of the highest NPS ‘customer satisfaction’ scores within UK industry.

Paul Shamplina

Founder, Landlord Action

Paul has spent over 25 years in the legal field helping landlords and letting agents with problem tenants. Often referred to as ‘The Landlords’ Friend’, he is regularly asked to comment in the media and isn’t afraid to give his point of view. Paul has also been named ‘Best Seminar Speaker’ in the 2019 LIS Awards.

David Votta

President, ARLA Propertymark

David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.

David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helps drive forward through his position as ARLA Propertymark President Elect. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.

Clare Yates

CY Training Works

Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.

Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.

Sponsored by
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Gallagher

Gallagher are Propertymark's official insurance broking partner, offering up to 20 per cent off professional indemnity insurance for Propertymark members. The insurance scheme is underwritten by Hiscox, and has enhanced coverage provided for theft by employees, an element which is sometimes excluded from professional indemnity insurance. We may be able to reduce your insurance costs by combining your professional indemnity with a combination of the add-on products. Contact our dedicated team to find out more.