Welsh National Conference

Get up to speed on the latest legislative changes, and how Trading Standards and The Property Ombudsman will help you keep compliant. Propertymark Qualifications will outline the latest developments and what the future holds. With the chance to talk to speakers and view key suppliers in our exhibition, there’ll be many key learning outcomes.

Overview

Featured sessions

Propertymark's legislative update

Daryl McIntosh | Propertymark

Our Policy Manager Daryl McIntosh will provide a legislative overview of all the key areas that sales and lettings agents need to be aware of. Even in a fast-moving property market it essential to remember the importance of adhering to the regulations and complying whether it be in residential sales or lettings.

National Trading Standards Estate and Letting Agency Team

James Munro | NTSELAT

James oversees the regulation of estate agency work in the UK and the private rented sector in England and will offer insights into the latest regulatory developments that will affect the industry in 2022. Hear stories about agents who got it wrong so you can avoid making the same mistakes and steer clear of the team’s most wanted list.

Speakers

Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)

James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.

National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and a regular speaker at industry events.

Head of Qualifications, Propertymark

Michael joined Propertymark to head up its Awarding Body in June 2016. His career has focussed on education policy, assessment and the research and development of occupational and professional standards and skills solutions for a variety of industries and professions. He has held a variety of senior roles in organisations specialising in workforce and skills development and assessment and accreditation in the UK and overseas, having supported employers, employer organisations and other stakeholders through the development and delivery of professional qualifications and apprenticeships.

President, ARLA Propertymark

David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.

David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helps drive forward through his position as ARLA Propertymark President Elect. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.

Look back at the Welsh National Conference 2021

Clare Yates discussed simple ways you can keep your customers calm and respond positively to any complaints.

Paul Wearmouth concentrated on closing techniques, avoiding key selling mistakes and how to influence customer decisions. He provided skills to assist in advancing a sale to a successful conclusion.

Gallagher

Gallagher are Propertymark's official insurance broking partner, offering up to 20 per cent off professional indemnity insurance for Propertymark members. The insurance scheme is underwritten by Hiscox, and has enhanced coverage provided for theft by employees, an element which is sometimes excluded from professional indemnity insurance. We may be able to reduce your insurance costs by combining your professional indemnity with a combination of the add-on products. Contact our dedicated team to find out more.