3 Nov 2021 Jurys Inn Cardiff 9.00 – 16.00 National Conference

This event has now passed, look out for our 2022 conference dates coming soon.

Photos from the day

Facebook live


Maxine Fothergill

President, ARLA Propertymark

Maxine is the Managing Director and Founder of Amax Estates based in Gravesend who have been successfully trading for over 20 years. Specialising in lettings, sales and block management, she is very proud of the achievements her firm has gained demonstrated by the 26 industry awards it has achieved.

Maxine originally started in the industry in 1988 and is a member of NAEA Propertymark and ARLA Propertymark, a Fellow of IRPM and a RICS Associate. She is also a trainer of landlords and agents and has successfully trained over 5000 delegates to date.

Gráinne Gilmore


Along with the Research and Insight team at Zoopla, Gráinne produces market-leading property analysis and insights on all aspects of the sales and rental markets. Prior to joining Zoopla in 2020, she was an Economics, Business and Finance Journalist at The Times before becoming Head of UK Residential Research at Knight Frank.

Alex Hegenbarth

Deputy Director for Policy and External Affairs, The Property Ombudsman

Alex has a background in political campaigning and local government. He has extensive experience working with a wide range of stakeholders from across the political spectrum to develop new ways of thinking to reach key goals and objectives.

Neil Martin

Business and Motivational Speaker

Neil has worked with thousands of agents to help them increase their profile, productivity and profits. His experiences have been featured on the BBC, Huffington Post and Thrive Magazine. He is a multi-award winning speaker who regularly shares his stories and strategies to help inspire others at seminars and events throughout the UK and internationally.

Stephen McCarron

President Elect, NAEA Propertymark

Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.

Paul Wearmouth

Customer Service and Experience Specialist

Paul is a pioneer of the customer service and experience world. He is the creator of WOW Customer Care and Experience and knows that in this 'new normal' the only way to grow your business is to inspire, incite and motivate your customers to want to spend more, buy more and return more. His real-life examples and original content will have you fixed on how to take your customer service to a new level. 

Clare Yates

CY Training Works

Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.

Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.