8 Feb 2024 Celtic Manor Golf Club 9.30 – 16.30 National Conference

FREE for members

* In response to demand we doubled the size of our conference programme and continue to offer members a free place at an annual National or Regional Conference (exluding #PMOne). Members can also attend a second conference in the same year for the non-member rate of £100 +VAT.

Ticket prices | Prisiau Tocynnau

Members: FREE *
Non-members: £100 (+VAT)

View venue information

Headline sponsor
Rightmove logo no tagline

Every year, over 80% of all time spent on property portals in the UK is spent on Rightmove. We want to put the power of our audience and tools behind agents. That way, you can get on with what you do best – making moves happen. We’re also passionate about supporting the industry and making your life easier. That's why we’ve created comprehensive and accredited training for estate and lettings agents.

Speakers | Siaradwyr

Christian Balshen

Head of Lettings Proposition, Rightmove

Christian has worked in the industry since 2010 when he founded tenant referencing company Van Mildert. The business grew to working for about 1,000 or so letting agents, carrying out over 200k references a year. Rightmove acquired the business, now known as Rightmove Landlord and Tenant Services (RLTS) in 2019. Since then, Christian has worked for Rightmove as Head of Lettings Proposition and continues to be on the board of RLTS.


Rightmove data and insights in your local area Thursday @ 9:30 AM

Emma Cooke

Policy & Information Manager, National Trading Standards Estate & Letting Agency Team (NTSELAT)

Emma is the Policy & Information Manager with The National Trading Standards Estate and Letting Agency Team (NTSELAT). She is a Chartered Trading Standards Practitioner and is in her third year as Chair of the Chartered Trading Standards Institute (CTSI) Welsh Branch. She is the CTSI Lead Officer for property and is also the Lead Officer for environment and climate change issues for Trading Standards Wales.

Emma is leading the work on improving material information in property listings and is passionate about improving the home buying, selling and lettings process. Emma is a qualified coach and mentor and is a member of The Institute of Leadership and Management. Emma is also a qualified internal auditor. 


National Trading Standards Thursday @ 10:05 AM

James Hooker

Head of Private Sector Housing Policy, Welsh Government

No bio provided


Welsh Government Update Thursday @ 3:40 PM

Andrew Jarvie

Senior Policy Adviser, Welsh Revenue Authority

No bio provided


Welsh Revenue Authority Thursday @ 1:45 PM

Jason Lee

Head of Commercial, Propertymark

Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.

Toby Leek

President Elect, NAEA Propertymark

Toby’s career began over twenty years ago, where his passion for property and commitment to excellence ignited a career spanning across London and Surrey. Toby has consistently demonstrated an innate understanding of market trends, client needs, marketing and negotiation strategies, earning him a reputation as a trusted advisor and creating a loyal client base. He is soon to embark on his Presidential year with a passion in raising standards and supporting members throughout the industry.


Presidents’ update Thursday @ 11:50 AM

Sarah Rhodes

Deputy Director of Housing Policy, Welsh Government

No bio provided


Welsh Government Update Thursday @ 3:40 PM

Sarah Rivers

Group Leader, Rent Smart Wales

Sarah is responsibile for auditing all commercial agents in Wales.


Rent Smart Wales Thursday @ 11:20 AM

Tim Thomas

Policy and Campaigns Officer, Propertymark

Tim is leading on Welsh policy for the Private Rented Sector. Prior to joining the Propertymark team, Tim amassed over fifteen years’ experience working in policy and research roles including roles with several Welsh local authorities, third sector organisations and more recently was the Campaigns and Public Affairs Officer at the National Residential Landlords Association.


Propertymark Industry update - Wales Thursday @ 4:00 PM

Tracey Thompson

Insights Practitioner, Your-Crowd

With over 25 years of invaluable experience in the dynamic realm of Estate Agency, I embarked on this journey at Hunters Property Group in 1997, laying the foundation for an enriching career. Most recently, I held the role of Head of Learning and Development at Lomond, cultivating excellence within the industry.

In my quest to empower teams and foster optimal performance, I founded Your-Crowd, a company dedicated to leveraging Insights Discovery. Through this venture, my focus is on guiding teams to unlock their full potential and be the best versions of themselves. This commitment extends to my continued involvement in Estate Agency Training for Sales and Lettings, ensuring that industry professionals are equipped with the latest insights and skills.

As a qualified Insights Practitioner, I bring a unique blend of extensive real-world experience and a passion for unlocking the collective potential of teams, helping to shape the future of our vibrant industry.


Unlocking Success: Leveraging Insights Discovery in Estate Agency for Optimal Performance Thursday @ 3:00 PM

Gregory Tsuman

President, ARLA Propertymark

Greg’s lettings experience stretches back to 2002 and includes multiple industry awards including the Sunday Times Gold, The Negotiator and 'best' in the Estate Agent Guide UK. With his in-depth practical understanding of the complex lettings landscape, Greg is widely recognised as a leading figure in the industry.


Presidents’ update Thursday @ 11:50 AM

Featured session
Microphone icon
Unlocking Success: Leveraging Insights Discovery in Estate Agency for Optimal Performance

Tracey Thompson | Your-Crowd

Tracey, a seasoned professional with over 25 years in Estate Agency, explores the transformative impact of Insights Discovery in enhancing team dynamics and overall performance. The talk offers valuable perspectives for both seasoned professionals and newcomers in the industry, focusing on practical applications from customer interactions to internal collaboration.

Look back at past events

View programme

Exhibitors | Arddangoswyr

I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!

Dan Alsop CGT Lettings

All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.

Phillip Bishop Perry Bishop

Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.  

Andy Goundry

It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.

Becky Dutton

The talks were not too long and there were good amount of breaks throughout the day. All were very interesting and engaging, especially The Trading Standards and TPO talks. It was interesting to understand what they are doing so we can improve our standards.

Emma Sanderson
Venue | Lleoliad

The Celtic Manor Golf Club

Coldra Wood
Chepstow Rd
NP18 1HQ

View location on Google maps  →

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